Senior IT Support Engineer

DC DIGITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service provider in Singapore is looking for an experienced IT Support Specialist. The role involves providing on-site technical support, diagnosing and troubleshooting technical issues, and maintaining client systems. Candidates should possess a Bachelor's degree in IT or a related field, with knowledge in Cisco routers and Microsoft O365. Strong communication skills and the ability to work under pressure are essential. This position offers the opportunity to work in a dynamic environment focused on customer satisfaction.

Qualifications

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience.
• Knowledge in Cisco/Meraki routers, switch, access point.
• Good coordination and communication skills with internal and external customers.

Responsibilities

• Provide on-site technical support in customers office.
• Deployment, maintenance, and support of client computer systems.
• Maintain a high level of user satisfaction with excellent customer service.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Analytical skills

Collaboration

Education

Bachelor’s degree in computer science, IT or related field

Tools

Cisco/Meraki routers

Microsoft O365

AD management tools

Job description

DUTIES AND RESPONSIBILITIES

• Provide on-site technical support in customers office, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.) and office network
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in Cisco/Meraki routers, switch, access point
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in APC, Zebra, Apple, HP, retail POS, Logitech, Poly products
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team