Senior IT Support Engineer

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global law firm is seeking a Senior IT Support Engineer to provide first-line and occasional second-line support in Singapore. Responsibilities include delivering IT support, managing service requests, and collaborating with global IT teams. Candidates should have at least 3 years of IT support experience, a degree in Computer Science, and proficiency in Windows and Microsoft Office. This position also requires strong customer service skills and knowledge of ITIL practices.

Qualifications

• Minimum 3 years of IT support experience in a similar capacity.
• Strong customer service orientation.
• Proficient in troubleshooting Windows and Microsoft Office products.

Responsibilities

• Deliver both telephone and onsite IT support.
• Manage service requests and incidents via logging systems.
• Collaborate with global IT teams for issue resolution.
• Participate in shift rotations.

Skills

Customer service skills

Proficiency in Windows 10/11

Knowledge of Microsoft Office products

ITIL knowledge

Soft skills

Experience with Active Directory

Familiarity with law firms

Education

Degree in Computer Science or equivalent

Tools

Active Directory

Remote Exchange Console

Job description

Senior IT Support Engineer

A global law firm is seeking a Senior IT Support Engineer to join its Singapore office in a regional support capacity. The role involves delivering first-line and occasional second-line IT support across the firm's global infrastructure, ensuring consistent and professional service to staff and clients.

Responsibilities

In this position, you will deliver both telephone and onsite IT support, manage service requests and incidents via logging systems, and collaborate with global IT teams to ensure prompt issue resolution. You’ll maintain clear communication with users, contribute to ITIL-aligned processes such as change, release, and problem management, participate in a scheduled shift rotation, and support the development of team capabilities.

Requirements

You should hold a degree in Computer Science or equivalent and have a minimum of 3 years of IT support experience in a similar capacity. Strong customer service and soft skills are essential, along with proficiency in Windows 10/11, Microsoft Office products, VPN, and ITIL knowledge. Experience with Active Directory, Remote Exchange Console, and ITIL practices is required. Familiarity with law firms would be advantageous.

To Apply

Apply with CV via job advertisement

Wayne Wong | Senior Consultant

Email: [e-mail]

Licence Number: 10C5117 | EA Registration Number: R22104650