Senior IT Service Delivery & Operations Manager

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading IT service provider in Singapore is looking for an experienced individual to manage IT service delivery and infrastructure operations. The ideal candidate will have at least 12 years in IT management, possess ITIL certification, and excel in project and vendor management. Responsibilities include ensuring SLA compliance, daily operational oversight, and collaboration with technical teams. This role calls for solid networking knowledge and a proactive problem-solving approach, making it essential to have a background in cloud infrastructure and ITSM practices.

Qualifications

• Minimum 12 years of experience in IT service delivery.
• ITIL v3 and v4 certified.
• Strong knowledge in networking, servers, virtualization, and cloud infrastructure.

Responsibilities

• Lead troubleshooting and root cause analysis for IT issues.
• Manage infrastructure delivery and ensure SLA compliance.
• Oversee daily operations including incident and change management.

Skills

Networking

Project management

Vendor management

Communication

Troubleshooting

ITIL practices

Education

Diploma or higher in IT, Software, or Engineering

Tools

AWS

VMware

Monitoring tools (e.g., SolarWinds)

ITSM platforms

Job description

A leading IT service provider in Singapore is looking for an experienced individual to manage IT service delivery and infrastructure operations. The ideal candidate will have at least 12 years in IT management, possess ITIL certification, and excel in project and vendor management. Responsibilities include ensuring SLA compliance, daily operational oversight, and collaboration with technical teams. This role calls for solid networking knowledge and a proactive problem-solving approach, making it essential to have a background in cloud infrastructure and ITSM practices.