Senior IT Engineer

Sea; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech company in Singapore is seeking a Senior Helpdesk Engineer to enhance technology experiences through proactive solutions and mentorship. The role requires a minimum of 3 years in IT support, with strong troubleshooting skills and experience in fast-paced environments. Ideal candidates will be familiar with ITSM tools and possess a customer-centric approach. Relevant certifications are a plus.

Qualifications

• Minimum 3 years of relevant experience ideally in fast-scaling environments.
• Familiarity with remote or hybrid work setups (VPN, Zoom, Teams).
• Proven leadership skills with ability to manage escalations.

Responsibilities

• Act as primary escalation point for troubleshooting technical issues.
• Enhance operational efficiency through managing IT assets.
• Lead initiatives to automate workflows and revamp knowledge articles.
• Mentor junior team members.
• Provide IT support for internal and external events.

Skills

Troubleshooting complex technical issues

Operational efficiency enhancement

Mentorship and knowledge-sharing

Customer-centric problem-solving

Education

Diploma or Degree in Computer Sciences, Information Technology or a related field

Tools

ServiceNow

JIRA

Freshdesk

Windows

macOS

iOS

Android

Cisco device configuration

Job description

Corporate IT drives innovation at the core of our business. We define technology strategies, engineer smart solutions, and scale systems for the future. Join us to shape the impact of IT by designing agile processes, anticipating evolving needs, and guiding future tech talents.

As a Senior Helpdesk Engineer, you’ll be at the forefront of transformation through developing process enhancements, spearheading key initiatives and shaping the future of service delivery — ensuring seamless and impactful technology experiences.

Job Description

• Drive technical excellence by acting as the primary escalation point for troubleshooting complex technical issues across devices and systems
• Enhance operational efficiency through managing IT assets, vendor coordination and shared devices (video conference systems, printers) to ensure smooth operations
• Lead initiatives by identifying opportunities to automate or refine workflows, revamping knowledge base articles or SOPs to drive efficiencies
• Collaborate with regional leaders, system engineers, and network teams to support projects and cross-functional initiatives
• Mentor junior team members and foster a knowledge-sharing culture
• Provide IT support for internal and external events, ensuring seamless technical execution
• Diploma or Degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 3 years of relevant experience ideally in fast-scaling environments with proven track record in supporting VIPs or senior executives
• Familiarity with ITSM tools (ServiceNow, JIRA, Freshdesk) and supporting remote or hybrid work setups (VPN, Zoom, Teams, remote access software)
• Hands‑on experience with Windows and macOS, iOS and Android administration
• Proficiency in LAN / WAN networking, TCP / IP and Cisco device configuration (firewalls, switches, IP phones etc)
• Proven leadership skills with ability to mentor, train, and manage escalations
• Proactive problem‑solver who strategizes improvements, and delivers IT best practices with a customer‑centric approach
• Relevant certifications (ITIL, CompTIA, Cisco) are a plus