Senior IT Engineer

ALFA TECH VESTASIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology company in Singapore is seeking an IT Engineer to provide technical support and troubleshoot issues. Responsibilities include hardware and software troubleshooting, managing the ticketing system, and ensuring service level compliance. The ideal candidate should possess a diploma in an IT-related field with 3-4 years of experience in IT support. Excellent communication skills and a customer-friendly approach are preferred. Knowledge of ITIL methodology would be advantageous.

Qualifications

• 3 to 4 years of experience in an IT Support Environment.
• Knowledge of troubleshooting hardware and software issues.
• ITIL certification or understanding is a plus.

Responsibilities

• Handle PC support and troubleshooting for software and hardware.
• Diagnose and resolve technical issues on printers, network, and servers.
• Resolve issues through the ticketing system on first contact.

Skills

Problem solving

Communication skills

Interpersonal skills

Customer-friendly attitude

Education

Diploma in IT-related discipline

Tools

LAN/WAN troubleshooting

Computer hardware

Software repair

Job description

The IT Engineer provides technical support, troubleshoots and resolves simple technical issues, and responds to help requests. He installs computer hardware, repairs software and runs diagnostic programs. He documents service repairs and trains users as needed. He displays willingness to learn and is committed to provide service level excellence in everything that he does. He is able to articulate effectively and works well within a team.

Responsibilities

• Handle PC support and troubleshooting for both software and hardware
• Diagnose and resolve simple technical issues on printers, network and server
• Identify and elevate situations requiring urgent attention
• Resolve issues through the ticketing system on first touch whenever possible
• Ensure faults are progressed and cleared within agreed Service Level Agreements (SLAs)
• Participate in projects when required

Requirements

• Diploma in an IT-related discipline
• 3 to 4 years of experience in an IT Support Environment
• Excellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environment is preferred
• Knowledge of computer hardware, software, printer and basic LAN/WAN troubleshooting, maintenance and service
• ITIL certification or basic understanding of ITIL methodology is an added advantage