Senior IT Application Support & Incident Lead

THE EDGE CONTRACTING SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent IT service provider in Singapore seeks an experienced Application Support professional for a 1-year renewable contract. This role focuses on service operations, incident management, and vendor coordination, ensuring system stability and high service performance. The ideal candidate will have a degree in IT or Computer Science and over 5 years in IT service management or application support. Responsibilities include overseeing incidents, managing service quality, and leading support teams to enhance user experience.

Qualifications

• Minimum 5 years of experience in IT service management or application support.
• Hands-on experience with Microsoft application frameworks.
• Ability to read and understand SQL scripts.

Responsibilities

• Oversee IT incident, request, and escalation processes.
• Manage vendor performance through service-level governance.
• Lead post-incident reviews for continuous service improvement.

Skills

IT service management

Application support

Leadership

Stakeholder management

Analytical capability

Education

Degree in Computer Science, Information Technology or related field

Tools

Microsoft application frameworks

Linux

Job description

A prominent IT service provider in Singapore seeks an experienced Application Support professional for a 1-year renewable contract. This role focuses on service operations, incident management, and vendor coordination, ensuring system stability and high service performance. The ideal candidate will have a degree in IT or Computer Science and over 5 years in IT service management or application support. Responsibilities include overseeing incidents, managing service quality, and leading support teams to enhance user experience.