Senior Implementation Lead

FPT ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading technology solutions provider in Singapore is seeking a Delivery Leader to implement eBao Gemini and InsureMO solutions. You will lead end-to-end implementations, validate deliverables from the offshore team, and mentor team members. Strong experience in insurance workflows and eBaoTech solutions is required for this role, which offers an opportunity to establish a Center of Excellence.

Qualifications

• 5+ years of experience implementing eBaoTech solutions.
• Strong understanding of insurance workflows.
• Experience leading end-to-end eBao implementations.

Responsibilities

• Lead the implementation of eBao Gemini / InsureMO modules.
• Review and validate functional and technical deliverables.
• Participate in design and configuration workshops.

Skills

Leadership

Stakeholder management

Mentoring

Agile methodologies

eBaoTech solutions

Tools

eBao configuration console

APIs

JSON mapping

SQL

Cloud environments

Job description

Delivery Leadership

• Lead the end-to-end implementation of eBao Gemini / InsureMO modules (Policy Admin, Claims, Product Engine, API Integration).
• Review and validate all functional and technical deliverables from the offshore team before client submission.
• Participate in design and configuration workshops; guide the offshore team in applying best practices from prior eBao projects.
• Manage daily interaction with clients business, IT, and vendor teams to ensure alignment and quality.

Solution & Configuration Expertise

• Be hands-on with product configuration, workflows, and rule setup in eBao (Gemini/InsureMO).
• Understand how to manage customer configurations, environments, and test data.
• Build reusable configuration templates, documentation, and checklists to accelerate the next projects.

Capability Development

• Mentor the offshore team in areas such as:
  • Product configuration & parameterization
  • InsureMO API exposure & orchestration
  • Test case design & defect triage
  • Deployment & environment management
  • Define skill maturity models for BAs, testers, and configurators to track progress toward implementation-certified level.

Client & Vendor Coordination

• Serve as technical and functional spokesperson during client workshops and vendor syncs (with eBaoTech).
• Review solution design and implementation plans together with eBao consultants.
• Escalate and resolve issues proactively across client, vendor, and FPT teams.

CoE Framework Establishment

• Co-define COE structure, process standards, and documentation.
• Create a knowledge base (configuration guide, testing templates, deployment standards) for reuse.
• Support internal training and certification roadmaps with eBaoTech.

Requirements

• 5+ years implementing eBaoTech solutions (Gemini / InsureMO / Policy Admin / Claims / Billing). Experience in both configuration and integration.
• Strong understanding of Life / General / Health insurance workflows: policy, claims, endorsements, billing.
• Familiar with eBao configuration console, APIs, JSON mapping, middleware/integration (InsureMO), SQL, and cloud environments.
• Experience leading at least 23 end-to-end eBao implementations (insurer or partner side).
• Strong stakeholder management, mentoring capability, and ability to handle ambiguity in early-stage COE setup.
• eBao InsureMO Certified Implementation Professional, Agile/Scrum Master, ISTQB (for QA background).