Senior / Guest Service Executive

Oasia Hotel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in Singapore is looking for dedicated personnel to provide exceptional customer service and handle guest inquiries. The ideal candidate should have a minimum diploma in hospitality, a positive attitude, and the ability to perform rotating shifts. Experience in hospitality and knowledge of Opera is a plus. Benefits include medical coverage, flexi-leave, and more.

Benefits

Medical benefits

Flexi leave

Birthday leave

Annual health screening

Insurance coverage

Qualifications

• Positive attitude and outgoing personality.
• Able to perform rotating shifts.
• Previous experience in hospitality and Opera knowledge will be advantageous.

Responsibilities

• Provide courteous and efficient service and comply with guests’ requests.
• Handle guest complaints promptly and report to supervisor.
• Provide accurate information about hotel facilities and city attractions.

Skills

Customer service skills

Public relations skills

Problem-solving

Attention to detail

Education

Minimum Diploma in Hospitality

Tools

Opera knowledge

Job description

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.