Senior / Guest Service Assistant (Sentosa Cluster)

Far East Organization; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is looking for a front desk associate to enhance guests' experiences in the hotel lobby. Responsibilities include addressing guest requests and complaints, communicating with other departments, and ensuring a positive arrival and departure experience. The ideal candidate will have a positive attitude and strong communication skills. No prior experience is required.

Qualifications

• Able to work rotating shifts, weekends, and Public Holidays.
• No prior experience required.

Responsibilities

• Create positive and memorable guests’ experiences.
• Collaborate with Assistant Manager for efficient guest service.
• Address guest complaints and enquiries tactfully.

Skills

Communication skills

Positive attitude

Outgoing personality

Education

Completion of PSLE or equivalent

Job description

Job Expectations

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.