Senior / Guest Service Assistant

OASIA RESORT SENTOSA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury resort in Singapore seeks a dedicated Guest Service Associate to provide courteous services to guests and respond to inquiries. The ideal candidate will have O-Level education, good communication skills, and experience in hospitality is advantageous. This role requires a positive attitude and willingness to work rotating shifts. Benefits include medical coverage, flexi leave, and more.

Benefits

Medical benefits

Flexi leave

Birthday vouchers

Annual health screening

Insurance coverage

Qualifications

• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality is preferred.
• Willing to perform rotating shifts and travel to Sentosa.

Responsibilities

• Provide courteous services and respond to guests' complaints and inquiries.
• Coordinate with Front Office and Concierge for guest arrivals and departures.
• Perform courtesy calls and assist long-staying guests.

Skills

Communication skills

Positive attitude

Outgoing personality

Education

O-Level or equivalent

Tools

Opera

Job description

Responsibilities

• Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Willing to travel to Sentosa
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Benefits

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage