Senior Guest Experience Lead - Wildlife Park

Mandai Wildlife Group; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading wildlife management group in Singapore is seeking a Senior/Guest Service Officer to ensure smooth day-to-day operations and enhance guest experiences at the park. Responsibilities include managing staff, resolving guest feedback, and maintaining safety protocols. The ideal candidate has 1-3 years of experience in hospitality or tourism and excellent communication skills. This role may require work on weekends and public holidays.

Qualifications

• Minimum 1-3 years of relevant experience in hospitality or tourism industry.
• Prior customer service experience will be an advantage.
• Able to work on weekends and public holidays.

Responsibilities

• Ensure day-to-day operations are carried out smoothly.
• Identify and execute proposals to enhance guest experience.
• Resolve feedback and issues raised by guests.
• Motivate and guide part-time staff.
• Assist in maintenance and enforcement of park safety procedures.

Skills

Excellent communications skills

Customer service experience

Confident personality

Energetic and outgoing

Job description

A leading wildlife management group in Singapore is seeking a Senior/Guest Service Officer to ensure smooth day-to-day operations and enhance guest experiences at the park. Responsibilities include managing staff, resolving guest feedback, and maintaining safety protocols. The ideal candidate has 1-3 years of experience in hospitality or tourism and excellent communication skills. This role may require work on weekends and public holidays.