Senior Executive Reservations and Campsite Operations

Mandai Wildlife Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading wildlife attraction organization in Singapore seeks an experienced individual to manage front office operations and enhance guest experiences at their nature reserves. Candidates should have a diploma in hospitality or tourism, at least three years of relevant experience, and a passion for wildlife conservation. Responsibilities include operational oversight, team management, and guest engagement through immersive programs. This position requires strong multitasking and communication skills, and willingness to engage confidently with guests.

Qualifications

• Minimum 3 years of relevant experience in the Tourism or Hospitality industry.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong team player with the ability to multi-task in a fast-paced environment.

Responsibilities

• Execute front office operations and manage guest check-in/out.
• Coordinate with operations teams to maintain camp standards.
• Design and deliver wildlife-inspired experiences for guests.

Skills

Guest experience

Customer service

Team management

Public speaking

Multitasking

Education

Diploma/Degree in Tourism, Hospitality, or Events Management

Tools

Microsoft Office

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

Support Operations and Guest Engagement

• Executes all duties related to the Hotel/Glamp’s front office operations and responsible for rate loading, accuracy and tracking across systems. Oversee guest arrivals/departures using the hotel management system for efficient check-in/out.

• Bring prior experience as a Resort/Hotel experience in front desk/office operations (e.g., check-in/check-out processes, preparing daily sales reports, setting up front desk systems).

• Proficient in hotel system, channel manager, booking engine and reservation procedures, with a strong willingness to learn and adapt to new platforms.

• Manage day-to-day campsite operations, liaise with contractors, and ensure facilities and amenities are well-maintained. Manage the department’s roster and guide team members in executing operational tasks.

• Coordinate with operations teams (housekeeping, laundry, conservancy) to maintain seamless communication and uphold camp standards.

• Confidently conduct presentations and lead guest engagement sessions to create memorable experiences.

• Handle guest enquiries, escalated cases, service recovery, and feedback in a professional, customer-focused manner. Escalate complex issues and prepare service/ incident reports as needed.

• Generate operational and guest-related reports, including financial tasks such as billing, inventory, procurement, and daily sales reporting. Consolidate daily raw data into weekly and monthly sales management report.

• Support training, coaching, and supervision of new hires and part-time staff to maintain service excellence.

Product Development and Launches

• Assist Manager in overseeing daily operations of camping and wildlife experience programmes, including bookings, planning, and execution.

• Supports and develops a team of Experience Guides, ensuring high standards in customer experience.

• Support product development and end-to-end launch of new wildlife experiences.

• Collaborate with internal and external stakeholders to ensure smooth implementation and alignment with business and operational goals.

• Design and adapt experiences for Mandarin-speaking audiences where required.

Curate and Develop Immersive Wildlife Experiences

• Design, enhance, and deliver wildlife-inspired experiences that integrate conservation, nature, and public education.

• Inspire and educate guests on wildlife protection through interactive, engaging, and meaningful programmes.

Other Requirements

• Able to work on rotating shifts, weekends, and public holidays.

Willing to perform other relevant duties as assigned to support overall business needs.

Job Requirements

• Diploma/Degree in Tourism, Hospitality, Events Management, or related fields.

• Minimum 3 years of relevant experience in the Tourism or Hospitality industry.

• Prior experience in team management and supervisory role is an advantage.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Strong guest experience and customer service skills.

• Holds or is willing to obtain a Class 2/Class 3 driving license, or Basic Theory & Final Theory certification for buggy driving.

• Passionate about conservation, nature, wildlife, and public education.

• Enjoys working outdoors and inspiring others to care for and protect wildlife.

• Strong team player with the ability to multi-task and perform under pressure in a fast-paced environment.

• Confident, energetic, and comfortable with guest engagement and public speaking.

• Good self-expression and communication skills; proficient in spoken and written English (Mandarin an advantage).

• Skilled in handling service challenges with professionalism and a solutions-driven approach.