Senior / Executive, E-commerce & Website Experience

Far East Hospitality; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Senior / Executive, E-commerce and Website Experience to drive e-commerce capabilities. You will manage website enhancements, facilitate content updates, and optimize user experience across multiple web assets. The ideal candidate holds a degree in a related field, has 1-2 years of relevant experience, and is detail-oriented. This role offers the opportunity to work in a dynamic environment, collaborating with digital marketing and IT teams.

Qualifications

• 1-2 years of work experience in website management and/or digital marketing preferred.
• Able to thrive in a fast-paced, dynamic environment.
• Detail-oriented with basic knowledge of CMS.

Responsibilities

• Manage monthly enhancements of websites and e-commerce platforms.
• Conduct user testing and maintain project/user documentation.
• Facilitate website content updates and service stakeholders.

Skills

Website management

Digital marketing

User experience optimization

Data analysis

Education

Degree in Business, Marketing, Hospitality, or related field

Tools

HTML

CSS

JavaScript

Job description

Company description

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including - Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across 100 hotels and serviced residences in 10 countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore, and Switzerland - with more in our development pipeline. Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly‑owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description

Responsibilities

Far East Hospitality is a regional hospitality owner and operator with a diverse portfolio of nine unique brands of hotels and serviced residences. You will be part of a performance marketing digital and e‑commerce team responsible for driving e‑commerce capabilities at Far East Hospitality. As a Senior / Executive, E‑commerce and Website Experience, you will take ownership for the content, enhancement and optimisation of the user experience of our 9 web assets and other e‑commerce platforms.

• Manage monthly enhancements of websites and e‑commerce platforms, including conducting of rigorous user testing and maintaining project/user documentation
• Ensure effective governance of our websites and our e‑commerce platforms, including regular audits and creation of content guidelines
• Facilitate or assist in website content updates, and servicing stakeholders through our internal website content ticket centre
• Utilise data and research to propose new features, functionalities, design or content to optimise user experience for 9 websites
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally

You will be working with:

• Head, Digital Marketing and E‑commerce
• Assistant Manager, E‑commerce & Website Experience
• Internal IT Website Experience Leads
• Web Development Agency
• Web Content Management and Translation Agency

Requirements

• Degree in Business, Marketing, Hospitality, or a related field
• 1-2 years of work experience in website management and/or digital marketing will be preferred
• Able to thrive in a fast‑paced, dynamic environment, while being detail‑oriented
• Basic knowledge of website content management systems or web programming (HTML, CSS, JavaScript) will be advantageous