Senior Executive

NATIONAL UNIVERSITY OF SINGAPORE; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading educational institution in Singapore is seeking a dedicated Student Support Officer to enhance student welfare within its School of Medicine. The role involves managing cases of at-risk students, facilitating wellness programmes, overseeing financial aid allocations, and supporting the disciplinary committee. Ideal candidates will hold a relevant bachelor's degree, have a strong interest in mentoring, and possess excellent interpersonal skills. This position requires confidentiality and the ability to work collaboratively in a team.

Qualifications

• Experience in counselling and/or student-related work would be an added advantage.
• Confidentiality, tact and discretion when dealing with people and confidential data are essential.
• Has initiative to problem-solve and able to bring closure to matters within areas of responsibility.

Responsibilities

• Manage cases of at-risk students to ensure their well-being is taken care of.
• Facilitates mental wellness programmes for students to encourage support for self-care and stress management.
• Oversees financial aid overseas electives allocation and disbursement.
• Supports the student conduct and disciplinary committee.
• Involves in the credential verification and attestation of medical graduates’ documents.

Skills

Strong interest in mentoring and guiding students

Excellent interpersonal skills

Good administrative and organization skills

Proficient in MS Office applications

Education

Bachelor's degree in a relevant field

Job description

Interested applicants are invited to apply directly at the NUSCareer Portal.

Your application will be processed only if you apply via NUSCareer Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Established in 1905 to educate and train medical professionals for Singapore, the NUS Yong Loo Lin School of Medicine is a leading medical educational and research institution in Asia. We educate the next generation of doctors and nurses to the highest clinical standards and prepare them to meet tomorrow’s medical challenges competently, compassionately and creatively.

You will support the Office for Students (OfS) in its mission to support undergraduate medical student welfare by creating a nurturing environment of well-being in NUS Medicine. This role also provides administrative support for other ad‑hoc events in OfS, as well as to the admin lead of OfS and Vice Dean, as required.

1. Student Support & Care Management

• Manage cases of at-risk students to ensure their well‑being is taken care of.
• Facilitates mental wellness programmes for students to encourage support for self‑care and stress management.
• Provides advisory service and administrative support for student‑related matters.
• Providing care and support to affected students after issuance of disciplinary sanctions.
• Identifies academically weak students, tracks their academic progress and works with relevant parties on remedial programme if required.
• Manage scholars’ academic performance and contributions to ensure they met the renewal criteria.
• Manage the exam welfare portfolio.

2. Student Financial Aid and Scholarships

• Oversees financial aid overseas electives allocation and disbursement.
• Manage and update the financial aid brochure and financial aid related information in various documents.
• Manage applications and disbursement for transport subsidy.
• Vetting of Thank You letters submitted by financial aid recipients.
• Manage the yearly financial aid allocation and disbursement in collaboration with Office of Financial Aid.

3. Management of disciplinary cases

• Supports the student conduct and disciplinary committee, until a new hire is appointed.
• Facilitates the investigation process of disciplinary offences.
• Oversees the writing of outcome reports for all stakeholders concerned.
• Provides support to students undergoing disciplinary proceedings.

4. Graduate Support Services

• Involves in the credential verification and attestation of medical graduates’ documents.
• Co‑facilitates PGY1 orientation with MOHH.

Qualifications

• Bachelor's degree in a relevant field.
• Strong interest in mentoring and guiding students.
• Experience in counselling and/or student‑related work would be an added advantage.
• Excellent interpersonal, written and oral communications skills.
• Resourceful with good administrative and organization skills.
• Confidentiality, tact and discretion when dealing with people and confidential data.
• Has initiative to problem‑solve and able to bring closure to matters within areas of responsibility.
• Good team player.
• Proficient in MS Office applications.