Senior Executive – Customer Relations [ITE College Central]

Institute of Technical Education; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technical education institution in Singapore is seeking a Senior Executive – Customer Relations to enhance its outreach efforts. In this role, you will manage key projects and initiatives aimed at marketing ITE courses to secondary school students while promoting the ITE brand. Candidates should have a minimum of 2 years of experience in outreach or marketing, possess good communication skills, and enjoy engaging with young adults. Join us to make a difference in technical education.

Qualifications

• Minimum 2 years of experience in outreach, marketing, or corporate communications.
• Ability to analyze customer interactions and make data-driven decisions.
• Enjoy working with young adults.

Responsibilities

• Plan and manage events for outreach to students and parents.
• Promote ITE courses through various outreach efforts.
• Oversee operations of the Experience ITE Centre.

Skills

Interpersonal skills

Communication skills

Project management

Multitasking

Data analysis

Job description

What the role is:

As a Senior Executive – Customer Relations, your role is to plan, manage and implement various projects/events/programmes in areas related to College Relations.

What you will be working on:

The Customer Relations (CRR) department performs the Corporate Communications role at the College. It oversees matters related to college event management, marketing communications as well as school/corporate visits as part of networking and outreach endeavours.

The role will be expected to:

• Manage the operations of the Experience ITE Centre - a centre set up to promote the ITE brand of education to secondary school students
• Promote and market ITE courses to secondary school students, through outreach efforts and programmes
• Plan, manage and support projects related to events for outreach to students, teachers and parents through career fairs, talks, workshops and learning journeys
• Manage student leaders in relation to the promotion of the College
• Aid in the College’s social media engagement efforts
• Assist with other CRR-related functions including branding and promotion campaigns as well as coordination efforts with regards to the hosting of international visitors.

What we are looking for:

• You are a team player with minimum 2 years’ experience working either in outreach, marketing or corporate communications.
• You should possess good interpersonal and communication skills, able to project manage, multitask and cope well under pressure.
• You believe in and enjoy working with young adults,
• Those who are well-equipped to analyse customer interactions and feedback, identify patterns and trends, and make data-driven decisions to improve customer satisfaction and overall performance indicators, will be considered favourably.

About Institute of Technical Education

The Institute of Technical Education is a globally-recognised world-class institution for excellence in technical education. Here, you make an extraordinary difference because ours is a unique Hands-on, Minds-on, Hearts-on College Education. Our awards include the prestigious Singapore Quality Award with Special Commendation and the inaugural Harvard-IBM Innovations Award in Transforming Government, affirmations of transformational leadership and passionate staff who bring us closer to becoming a Global Leader for Innovations in Technical Education.