Senior Executive / Assistant Manager, Children's Emergency (CE)

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a Senior Executive / Assistant Manager for Children's Emergency. This role involves overseeing operations, ensuring quality patient experiences, and collaborating with clinical staff. Ideal candidates will have a Bachelor's degree and 3-5 years of experience in clinical operations management. Strong analytical, interpersonal, and problem-solving skills are essential.

Qualifications

• 3-5 years of experience in healthcare clinical operations and management.
• Ability to plan strategically and ensure detailed implementation.
• Excellent communication skills for stakeholder and staff engagement.

Responsibilities

• Ensure effective operations through collaboration with clinicians and staff.
• Support patient experience initiatives to improve care.
• Lead documentation and standard procedures for audits.

Skills

Strategic planning

Interpersonal skills

Analytical skills

Change management skills

Problem-solving skills

Time management

Education

Bachelor’s degree in business or healthcare related disciplines

Tools

Microsoft Office applications

Tableau

Job description

Senior Executive / Assistant Manager, Children's Emergency (CE)

Overview and Purpose of the Position:

The staff will be responsible for providing operational and administrative support to the Children’s Emergency (CE) under National University Centre for Women & Children (NUWoC). This would involve supporting and developing effective clinical operations (e.g., processes, management of service staff etc) to provide a good care experience for patients, while maintaining financial sustainability.

Primary Responsibilities:

• Ensure effective operations at CE through close collaboration with Clinicians, Nurses and Allied Health colleagues. The operational duties include:
• Facilities management
• Centre procurement (e.g., CAPEX)
• Communications and publicity (e.g., drive right siting of care messages, management of CE information board and TV panel)
• Quality assurance (e.g., audits, licensing etc)
• Tracking of key indicators and submission of reports (e.g., to NUH management and Ministry of Health)
• Re-development plans (e.g., support section head in gathering requirements for future CE plans)
• Profit and loss management (e.g., initiatives to reduce income leakages and improve income generation and collection)

• Support EMD to drive patient experience at CE, e.g., support, be part of a team that drives patient experience scores by improving processes such as optimising patient wait time and improvement of care environment.
• Lead continuous improvement and knowledge management (e.g., proper documentation and standard operating procedures) for CE (e.g., for audits)
• Mass casualty incident (MCI) and business continuity management (MCI, e.g., secretariat for MCI, support the department in rolling out coordination of MCI related activities (e.g., capacity and capability building – e.g., maintenance of MCI related training records))

Secondary Responsibilities:

• Provide ad-hoc support to publicity events organised by department and partners
• Cross coverage of Clinical Operations Duties
• Department’s data protection representative (e.g., act as representative to support data protection initiatives within KTP-NUMCI)

Job Requirements:

• Bachelor’s degree, preferably in business and healthcare related disciplines
• At least 3-5 years of working experience, preferably in healthcare clinical operations and management
• Ability to plan strategically and maintain a keen eye for detailed implementation.
• Excellent interpersonal, communications and change management skills (e.g., for stakeholder and staff engagement)
• Strong analytical skills, good time management and result orientated.
• Effective problem-solving skills.
• Excellent IT skills in areas such as Microsoft Office applications, databases (Tableau).