Senior Engineer

Raffles Institution; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An educational institution in Singapore is seeking a dedicated IT support professional to provide and supervise IT support for staff and students. Responsibilities include diagnosing and troubleshooting a variety of technical issues and managing operating systems and networks. Candidates should have strong proficiency in IT systems management and effective interpersonal skills. This role is a 2-year contract that is renewable, offering a chance to work in a dynamic educational environment.

Qualifications

• Strong proficiency in the administration of various IT systems.
• Hands-on experience with TCP/IP, LAN/WAN technologies.
• Knowledge of network security principles and best practices.

Responsibilities

• Provide and supervise IT support to staff and students.
• Diagnose and troubleshoot hardware and software issues.
• Manage operating system deployment and software installation.

Skills

Vmware administration

Windows AD

Networking devices

Project management

Problem solving skills

Interpersonal skills

Tools

MS365

MS Exchange

Networking monitoring tools

Job description

Job Descriptions

1. Provide and supervise IT support to staff and students.
2. Diagnose and troubleshoot hardware, software, and network issues for desktops, laptops, iPads, printers, and other peripherals.
3. Manage operating system deployment, virtual environment, software installation, and patching processes.
4. Troubleshoot server / network connectivity issues, including wired and wireless networks.
5. Coordinate server and network enhancement projects, including procurement and vendor management.
6. Manage MDM for student iPad PLD platform.
7. Maintain and improve technical documentation, SOPs, and knowledge base articles.
8. Provide excellent customer service and maintain a positive attitude while assisting end-users with their IT-related needs.

Job Requirements

• Strong proficiency in the administration of Vmware, Hyper‑v, Windows AD, MS365, MS Exchange, MS Sharepoint and networking devices (switches, firewalls, wireless network).
• Hands‑on experience with TCP/IP, LAN/WAN technologies, VPN, VLAN, and network monitoring tools.
• Knowledge of network security principles, endpoint protection, and data security best practices.
• Ability to manage projects, procurement processes and vendor coordination.
• Good interpersonal skills and problem solving skills.
• Past experience with Education / MOE schools preferred.
• This is a 2‑year contract (renewable).