Senior Data Scientist - AI-Driven Customer Insight

SINGAPORE TELECOMMUNICATIONS LIMITED; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A telecommunications leader in Singapore is seeking a motivated Senior Data Scientist to join their AI & Data Analytics team. In this role, you will develop advanced AI solutions to transform customer understanding and drive impactful business decisions. You will lead initiatives focusing on conversation intelligence, analyze customer interactions, and leverage cutting-edge technologies to enhance service quality and customer experiences. This position offers a unique opportunity to contribute to a pivotal transformation in the telecommunications industry.

Benefits

Opportunity for career growth

Collaborative work environment

Innovative technology projects

Qualifications

• 3+ years of experience in AI/ML solutions involving unstructured data.
• Experience with LLMs, NLP, or conversation analytics.
• Proficiency in data manipulation and data visualization.

Responsibilities

• Drive end-to-end AI initiatives focused on conversation intelligence.
• Analyze large volumes of customer interaction data for insights.
• Design and execute data-driven experiments to validate insights.

Skills

Experience in developing AI/ML solutions

Deep technical expertise in data science

Strong problem-solving skills

Customer-focused mindset

Education

Bachelor or Postgraduate degree in relevant fields

Tools

SQL

Python

Spark

Power BI

Job description

A telecommunications leader in Singapore is seeking a motivated Senior Data Scientist to join their AI & Data Analytics team. In this role, you will develop advanced AI solutions to transform customer understanding and drive impactful business decisions. You will lead initiatives focusing on conversation intelligence, analyze customer interactions, and leverage cutting-edge technologies to enhance service quality and customer experiences. This position offers a unique opportunity to contribute to a pivotal transformation in the telecommunications industry.