Senior Customer Success Manager — Singapore or Bangkok

TableCheck; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Job summary

A hospitality tech firm in Singapore is seeking a Customer Success Manager to enhance customer relationships across global regions, ensuring the successful implementation of their platform. You will engage with clients to drive loyalty and improve the overall user experience. Candidates should have over 7 years in Customer Success or Sales roles within the IT SaaS industry, strong communication skills, and experience managing strategic client relationships. This role is hybrid, allowing both remote and office work.

Benefits

Hybrid Work Model

Paid Holidays

Social Insurances

Business Travel

Qualifications

• 7+ years of experience in Customer Success, Account Management, or Sales roles in IT SaaS.
• Proven track record of managing strategic client relationships and driving revenue growth.
• Strong communication skills to engage stakeholders at all levels.
• Experience with project management and delivering multiple client initiatives on time.
• Proven analytical thinking with a hands-on approach to solve client challenges.

Responsibilities

• Develop customer loyalty and build long-term client relationships.
• Work closely with sales and customer support teams for seamless client experiences.
• Monitor contract renewals and increase customer engagement and retention.

Skills

Customer Success Management

Account Management

Sales Skills

Presentation Skills

Data Analysis

CRM Proficiency

Project Management

Communication

Strategic Thinking

Problem Solving

Education

7+ years in Customer Success, Account Management, or Sales

Tools

Salesforce

Microsoft Office (Excel, PowerPoint)

Job description

A hospitality tech firm in Singapore is seeking a Customer Success Manager to enhance customer relationships across global regions, ensuring the successful implementation of their platform. You will engage with clients to drive loyalty and improve the overall user experience. Candidates should have over 7 years in Customer Success or Sales roles within the IT SaaS industry, strong communication skills, and experience managing strategic client relationships. This role is hybrid, allowing both remote and office work.