Senior / Customer Service Specialist

Pratt & Whitney; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global aerospace leader in Singapore is seeking a dedicated Customer Service professional to manage customer relationships, oversee contract management, and ensure customer satisfaction. The ideal candidate should have a degree in Aerospace or a related field and at least 5 years of experience in Aerospace MRO or Customer Service. Strong interpersonal skills and proficiency in MS Office are required. Travel may be necessary as needed.

Qualifications

• Minimum 5 years of relevant Aerospace MRO or Customer Service experience.
• Able to travel at short notice.

Responsibilities

• Act as the direct focal point with assigned customers on all customer issues.
• Oversee customer contract management & maintenance.
• Manage customer credit release and streamline processes.
• Provide accurate, timely status reports.

Skills

Customer relationship management

Reporting

MS Office proficiency

Interpersonal communication

Adaptability

Education

Degree in Aerospace, Mechanical or Engineering disciplines

Job description

Date Posted: 2025-11-17

Country: Singapore

Location: 61 Seletar Aerospace View, Singapore

Position Role Type: Unspecified

What You Will Do

• Act as the direct focal point with assigned customers on all customer issues.
• Cultivate positive customer experience culture with expanded and increased customer touched points, including business review preparation and presentation.
• Oversee customer contract management & maintenance, ensure accurate and timely preparations of weekly, daily and monthly update reports to customers, and coordinate customer’s visits.
• Manage weekly internal customer critical orders, warranty claims/ RRCA and technical enquiries of existing orders.
• Manage customer credit release, raise credit notes, streamline processes and verify invoice accuracy.
• Provide accurate, timely status reports and ensure excellent communication with customers on all matters.
• Manage and assist in Account Receivables, Dispute Resolution, Technical, Forecasting or any other related matters in a timely manner to ensure customer satisfaction.
• Accountable for consistent positive Market Feedback Analysis (MFA) of assigned customers.
• Apply CORE tools in day-to-day operations and participate in CORE activities, to improve turnaround time for customers and maintain strong customer satisfaction.
• Actively support and participate in EHS Projects and Initiatives.
• Duty travel as and when required for performance review.
• Carry out any other duties as assigned.

Qualifications You Must Have

• Degree in Aerospace, Mechanical or Engineering disciplines from a recognized university.
• Minimum 5 years of relevant Aerospace MRO or Customer Service experience.
• Strong adaptability skills in managing surges in customer demands.
• Strong application of MS Office such as PowerPoint and Excel.
• Good interpersonal and communication (written and verbal) skills.
• Able to travel in short notice.

Qualifications We Prefer

• Able to work in a dynamic environment.
• Strong team player to support department goals.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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