Senior Customer Service & Operations Manager

ABSOLUTE KINETICS CONSULTANCY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic consultancy firm in Singapore is looking for a Customer Service Department Head to lead daily operations and assist with inquiries and registrations. Candidates must have at least a degree and over 10 years of customer service experience. Familiarity with Microsoft NAV NAVISION is a plus. The role requires working five days a week, including weekends, at various locations like Hillview Terrace and Tuas. This position offers an excellent opportunity to drive customer service excellence.

Qualifications

• At least 10 years of customer service or front line service work experience.
• Experience with Microsoft NAV NAVISION is an added advantage.

Responsibilities

• Lead the Customer Service Department on daily operational matters.
• Assist front counter walk-in inquiries & registration.
• Handle online and phone-in registrations.
• Perform any other administrative duties within the customer service department.

Skills

Customer service experience

Front line service

Microsoft NAV NAVISION

Education

Degree or above

Job description

A dynamic consultancy firm in Singapore is looking for a Customer Service Department Head to lead daily operations and assist with inquiries and registrations. Candidates must have at least a degree and over 10 years of customer service experience. Familiarity with Microsoft NAV NAVISION is a plus. The role requires working five days a week, including weekends, at various locations like Hillview Terrace and Tuas. This position offers an excellent opportunity to drive customer service excellence.