Senior Customer Service Officer

ALL ABOUT O PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service-oriented company in Singapore seeks a dedicated individual to manage and mentor team members while providing exceptional customer experiences. Responsibilities include training staff, handling customer complaints, and implementing retention practices. Ideal candidates will have prior customer service experience, excellent communication skills, and a passion for serving customers. Previous experience in the beauty industry is a plus.

Qualifications

• Prior experience in the customer service field.
• Professional appearance and well-groomed.
• Passionate about serving customers.

Responsibilities

• Manage, mentor, and coach team members for quality customer experience.
• Train and upskill new and existing team members.
• Address customer complaints effectively.
• Implement improvements for customer retention.

Skills

Customer service oriented

Proficient communication skills

Calm under pressure

Digital literacy

Job description

Responsibilities

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus