Senior Customer Service Delivery Lead

Traveltechessentialist; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading travel technology company in Singapore is seeking a Customer Service Manager to oversee teams and ensure high-quality support. The successful candidate will manage a team of 10-15 ambassadors, drive performance improvements, and maintain a strong operational environment. With 8+ years in customer service and strong leadership skills, you will play a key role in fostering a diverse and engaging team culture. This full-time role requires fluency in English and Mandarin and the ability to handle complex customer service challenges.

Benefits

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• 8+ years of experience in customer service or operations, with 5 years managing staff.
• Experience in crisis management and high severity cases.
• Data analysis experience to identify performance trends.

Responsibilities

• Oversee teams and ensure high quality customer service.
• Drive performance at ambassador and team level.
• Build and nurture an engaged and diverse team.

Skills

Fluent in English and Mandarin

Leadership and team management

Communication skills

Organizational skills

Strategic thinking

Tools

Tableau

SQL

Excel

Google Sheets

Job description

A leading travel technology company in Singapore is seeking a Customer Service Manager to oversee teams and ensure high-quality support. The successful candidate will manage a team of 10-15 ambassadors, drive performance improvements, and maintain a strong operational environment. With 8+ years in customer service and strong leadership skills, you will play a key role in fostering a diverse and engaging team culture. This full-time role requires fluency in English and Mandarin and the ability to handle complex customer service challenges.