Senior Customer Experience Lead – Branch Banking

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Asia is seeking a customer-oriented individual for a role that involves handling transactions, assisting customers with inquiries, and promoting banking products. Candidates should have experience in delivering excellent customer journeys and ideally possess prior experience in the financial services sector. The position requires strong interpersonal skills and adaptability to new digital systems. Working hours are Monday to Friday with half-days on Saturdays.

Benefits

Competitive salary

Benefits package

Dynamic work environment

Qualifications

• Experience in delivering excellent customer journeys.
• Prior experience in the financial services sector is ideal.
• Enjoys fast-paced work environments.

Responsibilities

• Handle transactions accurately and efficiently.
• Assist with customer enquiries to meet service standards.
• Introduce customers to the bank’s products.

Skills

Customer journey excellence

Interpersonal skills

Adaptability

Team player

Communication skills

Education

Certification in BCP and PGI

Job description

A leading bank in Asia is seeking a customer-oriented individual for a role that involves handling transactions, assisting customers with inquiries, and promoting banking products. Candidates should have experience in delivering excellent customer journeys and ideally possess prior experience in the financial services sector. The position requires strong interpersonal skills and adaptability to new digital systems. Working hours are Monday to Friday with half-days on Saturdays.