Senior Customer Experience & Fulfillment Lead

GE Aerospace; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading aerospace company based in Singapore is seeking an experienced individual to lead customer experience strategies. The ideal candidate will manage complex customer accounts, ensuring exceptional satisfaction through excellent communication and project management. Responsibilities include leading a team, coordinating customer communications, and achieving key performance indicators. Candidates should have a bachelor's degree or equivalent and strong skills in order management and data analytics. Experience in the aviation sector is advantageous.

Qualifications

• Bachelor's degree from an accredited college or university or high school diploma with at least 5 years of experience in customer service.
• Strong knowledge of customer order management principles.
• Ability to communicate effectively with all levels of the organization.

Responsibilities

• Lead a team of Customer Experience Technicians.
• Ensure seamless communication on order status and customer requests.
• Support the delivery of site targets through Customer Experience process execution.

Skills

Customer order management principles

Effective communication

Process analysis

Data analytics

Problem-solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

A leading aerospace company based in Singapore is seeking an experienced individual to lead customer experience strategies. The ideal candidate will manage complex customer accounts, ensuring exceptional satisfaction through excellent communication and project management. Responsibilities include leading a team, coordinating customer communications, and achieving key performance indicators. Candidates should have a bachelor's degree or equivalent and strong skills in order management and data analytics. Experience in the aviation sector is advantageous.