Senior Collections Quality & Compliance Leader

15573 CITIBANK SINGAPORE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading financial services institution is seeking an AVP - Collections Quality Manager in Singapore. The role entails establishing robust governance and compliance frameworks, managing complex customer escalations, and driving continuous improvements in customer experience. Candidates should have 5-8 years of relevant experience with proven leadership skills and a strong understanding of regulatory requirements. This full-time position offers a chance to make a significant impact within a dynamic team environment.

Qualifications

• 5-8 years of experience in collections or related field.
• Proven experience in managing complex customer escalations.
• In-depth knowledge of regulatory requirements.

Responsibilities

• Establish governance and compliance frameworks for Collections.
• Manage escalations and maintain compliance during audits.
• Lead quality assurance and monitor performance in collection operations.
• Collaborate with cross-functional teams for strategic projects.

Skills

Leadership

Analytical skills

Communication

Negotiation

Compliance knowledge

Education

Bachelor's / University degree or equivalent experience

Tools

Microsoft Office Suite

Job description

A leading financial services institution is seeking an AVP - Collections Quality Manager in Singapore. The role entails establishing robust governance and compliance frameworks, managing complex customer escalations, and driving continuous improvements in customer experience. Candidates should have 5-8 years of relevant experience with proven leadership skills and a strong understanding of regulatory requirements. This full-time position offers a chance to make a significant impact within a dynamic team environment.