Senior Change Management Consultant

Singtel Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Senior Change Management Consultant to join their Change Management team. You will strategize and implement change management projects, engage with stakeholders at various levels, and lead junior consultants. Ideal candidates should possess 5 to 8 years of change management experience, a bachelor’s degree, and excellent communication abilities. This role offers a unique opportunity to drive impactful change within organizations.

Qualifications

• 5 - 8 years of related change management experience.
• Excellent command of the English language.
• Ability to engage stakeholder groups at different levels.

Responsibilities

• Implement client change management and people-related projects.
• Advise and execute change related activities.
• Manage stakeholder expectations and buy-in.

Skills

Change management experience

Communication skills

Presentation skills

Stakeholder engagement

Education

Bachelor's degree

Tools

WalkMe

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Who we are looking for:

We are looking for a Senior Change Management Consultant to join the Change Management team within the NEXT Digital Experience practice.

The Change Management team provides services such as Stakeholder Change Management, Digital Adoption Platforms, Culture Change and Augmentation, Change Management PMO Establishment and Workforce Competency Assessments to align organizational and workforce capabilities to business strategy. We thrive in helping communities around us to foster agile and people-centric environments that can adapt quickly to disruptive forces in the modern world.

If you believe in going above and beyond, hold yourself to doing the best work possible, and wish to bring people and technology together like never before, we would love to have a conversation with you!

What you will do:

Implementation of client change management and people-related projects:

• Strategise and plan projects: Strategise, plan and develop the change management approach.
• Advise, execute and monitor change related activities: Develop a POV, provide advisory and execute various change analysis, assessment, communications, engagement, adoption and enablement activities to successful completion.
• Manage stakeholder buy-in: Manage stakeholder expectations across multiple levels to maximize buy-in.
• Guide junior resources: Lead junior consultants and analysts to deliver assigned projects within scope, schedule and budget.
• Enhance existing capabilities: Whether it is digital adoption platforms that accelerate change adoption or people analytics that provide insights about a workforce, continuous improvement and innovation is the culture of the team. Senior consultants (I) are expected enhance existing competencies that will strengthen our change management and adoption services.
• Lead pre-sales activities: Lead junior consultants and analysts or work individually as an experienced consultant to shape and qualify change management related opportunities, develop the change strategy and scope, prepare costing, draft proposal and present the solution to the client.

Process improvement:

• Streamline or transform current work processes: There are often better ways of doing things. You will lead junior consultants and analysts to identify improvement initiatives such as streamline processes, introduce tools to shorten turn-around time or even propose radical alternatives to better achieve work objectives and outcomes.

Knowledge sharing:

• Share CM best practices: Share best practices in change management or any other domains that would expand the team’s capabilities to do our work more effectively.
• Coach team: Coach the change management team on change management best practices and any new/ enhanced capabilities that you are leading and building.

What you should possess:

• Hold a bachelor’s degree with 5 – 8 years of related change management experience.
• Possess an excellent command of the English language and be able to write coherently and concisely without spelling/ grammatical errors.
• Possess fluent communication and facilitation skills with the ability to engage stakeholder groups at different levels of seniority effectively (from the C-suite to the ground staff).
• Possess solid presentation skills with the ability to engage varying numbers of audience size.
• Create professional and visually attractive presentation decks/ collaterals that will enhance your presentation delivery and accelerate buy-in of your ideas.
• Possess a “commercial” mindset in understanding how people related conversations with senior leaders or the ground may highlight i) priorities or needs in a project and ii) lack of capability or capacity in an organisation and link them to potential service offerings/ cross-sell opportunities that the change management team may value add.

What will make you stand out from the other candidates:

• Possess working experience (leading, executing or supporting) in any of the following areas: Digital adoption projects using WalkMe.
• Workforce competency assessment, planning and upskilling.
• People analytics.
• Workforce or HR transformation.
• Workplace transformation.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.