Senior Card Authoriser: Fraud Monitoring & 24/7 Support

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A financial institution in Singapore is seeking a Senior Officer to manage authorisation requests and monitor fraud. The role involves handling customer enquiries, providing education on card procedures, and ensuring timely responses to fraud alerts. Candidates should have analytical skills, excellent interpersonal abilities, and be ready for 24/7 shift duties. This position offers a competitive salary within a dynamic environment that supports professional growth.

Benefits

Competitive salary

Benefits package

Professional development opportunities

Qualifications

• Must be able to perform 24X7 shift duties.
• Strong analytical skills to identify and assess potential fraud.
• Excellent interpersonal skills and a good team player.

Responsibilities

• Process and approve authorisation requests and referrals.
• Handle enquiries and complaints from Merchants and Cardholders.
• Educate Merchants on card acceptance and authorisation procedures.
• Carry out fraud monitoring and take follow-up actions.
• Contact cardholders to verify transactions.

Skills

Strong analytical skills to identify fraud

Excellent interpersonal skills

Ability to work independently

Multi-tasking and prioritization

Positive customer service mindset

Education

GCE ‘O’ or ‘A’ Level or Diploma holder

Job description

A financial institution in Singapore is seeking a Senior Officer to manage authorisation requests and monitor fraud. The role involves handling customer enquiries, providing education on card procedures, and ensuring timely responses to fraud alerts. Candidates should have analytical skills, excellent interpersonal abilities, and be ready for 24/7 shift duties. This position offers a competitive salary within a dynamic environment that supports professional growth.