Senior/Associate Executive, Office of Patient Experience

Singapore General Hospital; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a dedicated individual to manage feedback and responses within the Hospital. The role involves assisting patients in person and over the phone, reviewing feedback, and ensuring accurate record-keeping. Ideal candidates should have a diploma, strong interpersonal skills, and proficiency in Microsoft Office. This position offers a dynamic work environment with a focus on patient engagement.

Qualifications

• Diploma in any discipline, preferably with relevant experience in healthcare industry.
• Excellent interpersonal and communication skills (both verbal and written).
• Effectively bilingual in English and a second language.

Responsibilities

• Support OPE in managing feedback and responses within the Hospital.
• Attend to walk-in patients and families as well as phone calls.
• Review and follow up with appropriate actions on feedback received.

Skills

Interpersonal skills

Communication skills

Bilingual in English and another language

Team collaboration

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

Reporting to the Senior Assistant Director, you will support OPE in managing feedback and responses within the Hospital. You will attend to walk-in patients and families as well as phone calls to the OPE Hotline. You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the feedback database.

Requirements:

• Diploma in any discipline, preferably with relevant experience in healthcare industry
• Excellent interpersonal and communication skills (both verbal and written)
• Effectively bilingual in English and a second language
• Able to handle high work volumes and work at a fast pace with accuracy
• Enjoys engaging people and thrives on working in a team
• Proficient in Microsoft Office applications