Senior Associate Engineer (System Support)

Singtel Group; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking a GIS Support Specialist. In this role, you will act as the business point-of-contact for GIS users, ensuring smooth operations and timely issue resolution. Ideal candidates should have a diploma in Engineering or IT and at least 5 years of relevant experience, with proven hands-on experience in GIS platforms. Strong coordination, analytical skills, and excellent communication abilities are essential for success. This position offers opportunities for growth and empowerment in a dynamic environment.

Qualifications

• Minimum 5 years of experience in system support or data management roles.
• Hands-on experience with GIS platforms, including data validation.
• Ability to work flexible hours, including nights, during UAT.

Responsibilities

• Act as the business point-of-contact for GIS users.
• Log and track incidents through the ticketing system.
• Coordinate with IT teams and vendors for issue escalation.

Skills

GIS platform experience

Stakeholder coordination

Incident management

Analytical skills

Communication skills

Education

Diploma in Engineering, IT, Telecommunications

Tools

ServiceNow

JIRA

ArcGIS

Job description

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Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Act as the business point-of-contact for GIS (Geographic Information System) users, ensuring smooth day-to-day operations and timely issue resolution.
• Log, track, and follow up on incidents or service requests through the internal ticketing system, ensuring timely closure and SLA compliance.
• Coordinate and liaise with IT teams, vendors, and internal stakeholders for issue escalation, change requests, patch deployments, and system enhancements.
• Perform testing and validation (SIT/UAT) during system updates, deployments, or configuration changes to ensure functional accuracy and system stability.
• Provide UAT and cut-over support, including night-time standby when required
• Support requirement gathering and design workshops for system enhancements, technology refresh initiatives, and new feature rollout
• Maintain and improve data integrity, SOP adherence, and compliance within the GIS platform and its integration with other systems.
• Serve as a Subject Matter Expert (SME) for designated GIS modules or workflows, guiding junior team members and ensuring knowledge continuity.
• Review and assess change requests (CRs) for technical and business impacts, coordinating with IT and vendors for implementation and verification
• Provide continuity of support for the ongoing GIS Technology Refresh, including requirement gathering, design workshops, and SIT with IT, vendor, and line-user teams

Skills for Success:

• Diploma in Engineering, Information Technology, Telecommunications, or a related field.
• Minimum 5 years of relevant experience in system support, data management, or coordination roles within enterprise or GIS environments.
• Hands-on experience in GIS platforms (e.g. ArcGIS) including data validation, reconciliation, and map-based workflows.
• Strong coordination skills to liaise with multiple stakeholders for compliance, integration, and project delivery.
• Knowledge of system change management and experience in UAT/SIT, incident management, and service management tools such as ServiceNow or JIRA.
• Analytical and detail-oriented, capable of preparing reports, dashboards, and performing quality checks across large datasets.
• Excellent written and verbal communication skills, with the ability to bridge business and IT discussions.
• Able to work flexible or night shifts when required during UAT or system cut-over windows

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!