Senior Associate / Associate, Digital Channel Specialist, Consumer Banking Group

DBS Bank Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Digital Platform Specialist to enhance digital banking experiences. The role requires at least 5 years in digital product management, strong analytical and problem-solving skills, and the ability to collaborate across teams. You'll be responsible for defining business requirements, ensuring compliance, and implementing solutions to improve customer interactions. This position offers a competitive salary and a dynamic work environment that fosters professional growth.

Benefits

Competitive salary

Benefits package

Professional development opportunities

Qualifications

• At least 5 years of experience in digital product management.
• Strong analytical and problem-solving skills.
• Experience developing and executing digital strategies.

Responsibilities

• Define and refine customer and employee journeys.
• Ensure compliance with digital standards.
• Collaborate with business and technology teams.
• Review thresholds for negative customer impact.
• Support execution during digital platform crises.

Skills

Analytical skills

Problem-solving

Communication skills

Collaboration

Self-motivation

Job description

Business Function

Digital revolutions are set to change the way we live, work and play. That's why we've spared no effort in ensuring we are at the forefront of this new generation. The Digital Banking team plays an instrumental role in DBS's push in the innovation space. We lead the digital strategy for consumer banking and build the foundations critical for the desired digital customer journey. This role is crucial to DBS's commitment to leading the marketing in digital platform capabilities. As a Digital Platform Specialist, you will champion initiatives to improve digibank app and web longevity as well as reusability of functionalities.

Responsibilities

• Define clear and concise business requirements for digital platform initiatives. Design and refine customer and employee journeys to ensure best-in-class digital experiences.
• Ensure compliance with digital standards and perform rigorous checks and reviews to ensure governance processes are adhered to and developed according to platform guiding principles.
• Collaborate with business and technology teams to understand customer needs and translate them into innovative digital solutions
• Review and analyse established thresholds for negative customer impact and ensure they are reported and investigated in a timely manner. Post investigation, implement solutions to address NCIs from recurring.
• Support the execution of communications during digital platform crisis by scheduling and posting updates for customers.

Requirements

• At least 5 years of experience in digital product management, preferably in banking and financial services
• Strong analytical and problem-solving skills with the ability to make data-driven decisions
• Experience developing and executing digital strategies to achieve business goals
• Excellent communication and collaboration skills to partner with cross‑functional teams
• Self-motivated with a strong sense of ownership and accountability
• Meticulous and detail oriented, with strong presentation skills, communication skills and critical thinking

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.