Senior/Assistant, Mobile Services

DOCTOR ANYWHERE OPERATIONS PTE. LTD.; Serangoon Garden Circus; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare service provider in Singapore seeks an Assistant/Senior Assistant to support mobile healthcare teams. Responsibilities include coordinating appointments, managing deployments, and preparing medical reports. Candidates should have at least two years of experience in a healthcare setting and strong communication skills. This role requires commitment to a 5.5-day work week.

Qualifications

• Minimum two years of experience in a medical/healthcare setting.
• Prior experience as an Enrolled Nurse is ideal.
• Valid certifications in Phlebotomy and BCLS + AED preferred.

Responsibilities

• Coordinate appointments accurately and efficiently.
• Manage deployment of mobile doctors and nurses.
• Ensure proper handover and takeover of equipment.

Skills

Excellent customer service

Proficient in Microsoft Office

Proficient in Google Suite

Strong communication skills

Team collaboration

Education

NITEC or higher NITEC diploma

Job description

About the Role

We are seeking an Assistant / Senior Assistant who will provide operational support to our mobile team of doctors and nurses who travel across Singapore to deliver trusted patient care - health screening, vaccination, medical consultation and nursing procedures - at corporate on-site and home-based settings. The ideal candidate possesses a mindset of continuous improvement and change and demonstrates genuine curiosity, collaboration and ability to deal with ambiguity, especially in a start-up environment. This role reports directly to the Manager, Mobile Services.

A summary of the key responsibilities are as follows:

• Coordinate on-site, home-based, and in-clinic appointments accurately and efficiently across different communication channels.
• Manage the deployment of mobile doctors and nurses for on-site and home-based services, ensuring optimal time and route utilisation.
• Account for proper handover and takeover of equipment and accurate inventory levels.
• Ensure the accurate and timely submission of necessary medical claims in accordance with prevailing government regulations.
• Prepare, generate and upload medical reports to clients accurately and in a timely manner.
• Respond to all phone, email, or text enquiries, professionally and in a timely manner.
• Provide phlebotomy and simple adjunct consultation procedures at on-site and home-based settings.
• Liaise with external test laboratories on specimen collection and processing to ensure accurate and timely results.
• Identify gaps and escalate issues and concerns to ensure prompt resolution.
• Perform other duties and responsibilities assigned by the Manager.

About you

• Minimally holds a qualification in NITEC or higher NITEC diploma.
• Able to commit to a 5.5-day work week up to an average of 44 hours a week.
• Minimum two years of experience in a medical/healthcare setting with a proven track record in delivering excellent customer service.
• Prior experience as an Enrolled Nurse is ideal. If otherwise, candidates who possess valid certifications in the following are preferred:
  • Phlebotomy
  • Basic Cardiac Life Support (BCLS) + AED
• Proficient in Microsoft Office and Google Suite tools.
• Excellent verbal and written communication skills in English.
• Proactive, meticulous and comfortable working on daily assigned tasks independently.
• Strong team player with the ability to work collaboratively to achieve positive outcomes.
• Genuine curiosity and strong desire to continuously learn and grow.