Senior Assistant Manager, Transformation Office

National University Polyclinics; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking an experienced professional to manage strategic workforce initiatives and the NUHS Fellows programme. The role involves facilitating co-design processes, enabling workforce transformation, and tracking programme outcomes. Ideal candidates will have a Bachelor's degree and over 5 years of administrative experience, preferably in healthcare. A passion for healthcare innovation and strong communication skills are essential for success in this dynamic environment.

Qualifications

• 5+ years of administrative experience in large organizations, preferably in healthcare.
• Ability to connect diverse ideas and adapt in fast-evolving environments.
• Strong facilitation skills to engage multidisciplinary teams.

Responsibilities

• Support strategic workforce initiatives and manage the NUHS Fellows programme.
• Engage stakeholders and facilitate co-design processes.
• Develop and track performance indicators for initiatives.

Skills

Project coordination

Stakeholder engagement

Communication skills

Agility and learning mindset

Education

Bachelor's degree in healthcare/technology-related fields or Business Management

Job description

Overview

This role will support strategic workforce initiatives under the Healthcare Workforce of the Future (HWF) and manage NUHS Fellows programme for high‑potential staff. It focuses on conceptualising and implementing workforce transformation projects, enabling new care models, future‑ready roles, and digital capabilities, fostering innovation and agility, and curating impactful learning experiences. It involves engaging stakeholders across NUHS institutions, facilitating co‑design processes, translating emerging trends into actionable plans, and tracking programme outcomes to build a future‑ready, agile, and sustainable healthcare workforce. Additionally, the role will support the implementation of AI Strategic Roadmap, including product adoption / operations workflow integration, education, and communications, in order to enable workforce and care transformation in NUHS.

A. Healthcare Workforce of the Future (HWF)

• Support the conceptualisation and execution of initiatives under the HWF strategy.
• Facilitate co‑design workshops and engagement sessions with multidisciplinary teams to envision new models of care and work.
• Translate future‑of‑work concepts into actionable pilots, implementation plans, and capability‑building initiatives.
• Work collaboratively with stakeholders at the cluster and institutions across HR, clinical, technology, and ops to ensure alignment and integration across projects.
• Partner with NUHS institutions (hospitals, polyclinics, community campus) to identify opportunities for workforce innovation and transformation.
• Support horizon scanning, research and benchmarking on emerging workforce and healthcare trends (e.g. automation, digital competencies, AI‑assisted care, new care team compositions).
• Develop project plans, monitor milestones, and track performance indicators to ensure initiatives achieve intended outcomes.
• Prepare management updates, reports, and presentations for leadership committees.

B. NUHS Fellows

• Manage the end‑to‑end operations of NUHS Fellows programmes for high‑potential staff.
• Curate and deliver learning and development experiences that strengthen innovation, agility, and transformation capabilities.
• Track programme outcomes, engagement, and career development progress of participants.

C. AI Strategic Roadmap

C1. Product Adoption & Ops‑Tech Workflow Integration - relating to HWF

• Engage clinical and operations teams to define workflow changes.
• Redesign processes and map “before‑after” states.
• Build detailed implementation playbooks for scaling.
• Manage user enrolment, change, and adoption.
• Track value realisation and KPIs.
• Support handover to BAU and scale across institutions.
• Integrate with HWF and Care Plan teams.

C2. Culture, Education & Communications - relating to HWF/NUHS Fellows

• Drive culture‑shaping interventions for safe AI adoption.
• Prepare narratives, success stories, change stories.
• Support AI champions network (cluster‑wide).
• Design communications materials and townhall content.
• Develop educational content (AI literacy, role‑based adoption).
• Build psychological safety and well‑being messages around AI.
• Coordinate with HR, Well‑Being Office, Comms Office, HWF team, Institutions.

Job Requirement

• Bachelor’s degree preferably in healthcare/technology‑related fields or Business Management.
• Minimum 5 years of administrative experience working in large organisations particularly in project coordination works; healthcare experience will be an added advantage.
• Agility and learning mindset – able to navigate ambiguity, connect diverse ideas and adapt in a fast‑evolving landscape.
• Co‑design and stakeholder engagement – strong facilitation and collaboration skills to engage clinical, ops‑tech, and HR partners.
• Ops‑tech integration – understanding of how technology, data, and workflow redesign enable care and workforce transformation.
• Service and systems thinking – able to connect workforce, service, and patient experience dimensions.
• Strong communication and writing skills, with the ability to distil complex ideas clearly.
• Passionate about healthcare innovation and improving how people work and care.