Senior Application Support Engineer (Banking)

GMP Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech firm in Singapore is seeking a Senior Application Support Engineer to provide Level 2 production support for Digital Platform systems. The ideal candidate will have a degree in Computer Science or a related field, with at least 4 years of experience in application/system support, preferably in banking. Strong proficiency with Workflow and Automation systems, as well as scripting skills, are essential. This position involves critical system management, incident support and driving improvements in system performance.

Qualifications

• Minimum of 4 years of experience in Application or System Support, preferably in banking or financial environment.
• Hands-on experience supporting Workflow and Automation systems.
• Experience in an Enterprise Application support environment.

Responsibilities

• Provide Level 2 production application support for Digital Platform systems.
• Assist Incident Manager in preventive and detective measures.
• Identify process gaps and propose system improvements.

Skills

Application support

Problem-solving

Scripting skills (e.g., DOS, UNIX, VBA)

Database queries (SQL Server, Oracle)

Technical proficiency in Windows and Linux platforms

Education

Diploma or Degree in Computer Science, Information Technology or related

Tools

Workflow and Automation systems

Digitalization systems

Job description

About the job Senior Application Support Engineer (Banking)

Job Responsibilities:

• Provide Level 2 production application support for Digital Platform systems, managing production incidents and critical system interfaces through Workflow and Automation systems.
• Assist the Incident Manager in implementing preventive and detective measures for applications, including providing root cause analysis.
• Provide support in planning through performing production transitions for new system launches, and handling system change requests.
• Identify process gaps, propose system improvements, standardize processes through implementation plans and integration strategies, and recommend automation to optimize system performance and efficiency.
• Lead and coordinate projects and change requests, providing analytical support and conducting requirement analysis for system enhancements, fixes, and emergency changes, while promptly identifying and escalating risks and issues to stakeholders.
• Participate in system restoration during Disaster Recovery exercises and facilitate regular meetings with developers to resolve issues.

Job Requirements:

• Diploma or Degree in Computer Science, Information Technology, or a related field.
• Minimum of 4 years of experience in Application or System Support, preferably in a banking or financial institution environment.
• Hands‑on experience supporting Workflow and Automation systems.
• Experience in an Enterprise Application support environment, interacting with developers, infrastructure teams, service desks, and business users.
• Functional knowledge of Digitalization systems (e.g., Customer Onboarding, Funding Charges, Data Management).
• Technical proficiency with applications hosted on both Windows and Linux platforms, including database queries (SQL Server, Oracle), and managing application services in Windows Services and Linux application services.
• Strong scripting skills (e.g., DOS, UNIX, or VBA).

For more information, please visit www.gmprecruit.com and search for Job Reference: L5X5XWRR.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845