Senior Application Engineer

ITW PTE. LTD.; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading supplier of material testing equipment in Singapore seeks an experienced Application Engineer to provide expert technical support and manage product development. You will collaborate closely with sales and service teams, conduct market research, and support marketing initiatives. The ideal candidate possesses strong business acumen and communication skills, and must be open to relocation to Japan. This is an exceptional opportunity to enhance customer satisfaction and drive business success.

Qualifications

• Must have a strong understanding of market trends and customer needs.
• Proficient in building and maintaining relationships with international teams.
• Ability to lead training initiatives effectively.

Responsibilities

• Collaborate with customers and teams for technical support.
• Conduct market research and perform analysis.
• Support marketing initiatives at technical events.
• Manage order cleanliness and operational excellence.
• Oversee DEMO lab operations to meet quality standards.
• Plan new product launches and monitor business development.
• Lead training for sales and service teams.
• Communicate daily with international teams.
• Utilize ITW tools for continuous improvement.
• Facilitate product and communication skill learning.
• Execute additional duties as assigned.

Skills

Deep understanding of business

Communication skills

Management skills

Product and application expertise

Market research analysis

Team leadership

Tools

80/20

USa

PLS

Job description

Overview

Application Engineer is a key position in Instron's business. This position requires a deep understanding of the business, communication and management skills with business intuition, combined with product and application expertise to develop and guide the team, drive team development and decision-making, align the team's work with the needs of Japan's business characteristics, maximize the potential to help the business succeed, and maintain Instron’s market position as a high-quality supplier of material testing equipment and the highest customer satisfaction.

Responsibilities

• Collaborate closely with customers, sales, and service teams to deliver timely, expert technical support before, during, and after sales, enhancing user experience and demonstrating Instron’s professional brand capabilities
• Conduct market research and perform in-depth analysis of customer needs, market trends, and competitor offerings to identify solution advantages and support competitive positioning in targeted applications and markets
• Support marketing initiatives by attending technical conferences, exhibitions, and seminars, contributing to marketing content such as social media, and maintaining brand visibility and reputation
• Identify new business requirements and lead the team in creating and optimizing sales tools, including application solutions, presentations, document templates, videos, and seminar/webinar content to drive business growth
• Manage order cleanliness through regular review and summary, initiate corrective and preventive actions, and resolve historical product and application issues to ensure operational excellence
• Oversee asset management, daily operations, and 5S maintenance of the DEMO lab, ensuring DEMO testing quality meets sales requirements and Instron standards to deliver efficient, high-quality customer experiences
• Plan and schedule new product launches, monitor new product business development progress, and track customer feedback to support continuous improvement
• Lead product and application training, as well as soft skills development, for sales, service, and internal teams to enhance organizational capability
• Maintain daily communication with international teams to resolve application issues, relay market feedback, and coordinate Voice of Customer (VOC) research activities to drive product innovation
• Utilize ITW tools such as 80/20, USa, and PLS to actively promote continuous improvement initiatives that maximize team effectiveness and organizational efficiency
• Build team capacity by facilitating learning of new products, technologies, communication techniques, and project management skills to foster a high-performing organization
• Execute additional duties as assigned by leadership to support business objectives

Candidate must be open to relocation to Japan.