SEA Customer Service Leader - F&B & Supply Chain Excellence

Symrise Asia Pacific Pte Ltd; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A global supplier of fragrances is seeking a Customer Service Manager in Singapore. The role focuses on enhancing customer experiences through leadership and strategy implementation while overseeing a high-performing team. Key skills include strong communication, problem-solving abilities, and expertise in SAP. The ideal candidate should have a degree in Business and at least 10 years of relevant experience. This position offers a unique opportunity to lead customer service operations in a dynamic environment.

Qualifications

• At least 10 years of relevant work experience in customer service or a related field.
• Ability to interpret complex data and present insights clearly.
• Proficient in both spoken and written English with strong presentation skills.

Responsibilities

• Drive and implement customer service operational strategy.
• Listen to customers’ concerns and ensure timely resolution.
• Recruit, train, and build a high-performing customer service team.

Skills

Customer service

Communication

Problem-solving

Coordination

Education

Degree in Business or equivalent

Tools

SAP

Microsoft Office Suite

Job description

A global supplier of fragrances is seeking a Customer Service Manager in Singapore. The role focuses on enhancing customer experiences through leadership and strategy implementation while overseeing a high-performing team. Key skills include strong communication, problem-solving abilities, and expertise in SAP. The ideal candidate should have a degree in Business and at least 10 years of relevant experience. This position offers a unique opportunity to lead customer service operations in a dynamic environment.