Salon Receptionist

JG Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

JG Singapore Pte Ltd is seeking a friendly Salon Receptionist to be the first point of contact for clients. This role involves managing front-desk operations, handling inquiries, and ensuring a welcoming atmosphere. If you have a passion for customer service and experience in a salon environment, apply now for this exciting opportunity.

Benefits

Staff discounts on salon services and products

Career growth and training opportunities

Friendly and supportive working environment

Medical benefits

Transport allowance

Qualifications

• Prior experience in a receptionist or customer service role, preferably in beauty or salon.
• Fluent in English with strong communication skills.
• Well-presented and professional in appearance.

Responsibilities

• Greet customers and handle inquiries promptly.
• Manage appointment bookings and ensure the reception area is presentable.
• Support team operations and manage customer check-in/check-out.

Skills

Customer service

Verbal communication

Interpersonal skills

Organizational skills

Multitasking

Tools

Microsoft Excel

Microsoft Word

Appointment booking software

Job description

Job Summary

We are looking for a friendly, well-groomed, and customer-oriented Salon Receptionist to be the first point of contact for our clients. You will play a key role in creating a welcoming atmosphere, managing front-desk operations, and supporting the smooth running of the salon.

Key Responsibilities:

• Greet customers warmly and professionally upon arrival.

• Handle all inquiries promptly and courteously, including responding to and following up on WhatsApp inquiries.

• Manage appointment bookings and maintain an accurate scheduling system.

• Ensure the reception area is tidy, presentable, and stocked with necessary materials (e.g., brochures, forms, etc).

• Understand and assist in promoting salon services, promotions, and packages to walk-in clients.

• Handle point-of-sale operations, including processing payments, issuing receipts, and maintaining customer records.

• Maintain an accurate client database and update profiles, treatment records, and usage history in the system.

• Support the team in daily operations, including stock updates, customer reminders, and administrative tasks.

• Manage the customer check-in/check-out process efficiently.

• Provide excellent service and professionally resolve any client issues or concerns.

Requirements:

• Prior experience in a receptionist or customer service role (preferably in the beauty, spa, or salon industry).

• Strong verbal communication skills, with fluency in English.

• Good interpersonal skills and a customer-friendly attitude.

• Well-presented, punctual, and professional in appearance and demeanor.

• Strong organizational and multitasking abilities.

• Basic computer skills, including proficiency in Microsoft Excel, Word, and appointment booking software.

• Ability to work retail hours, including weekends and public holidays.

• Positive attitude with a strong sense of responsibility and teamwork.

Benefits:

• Staff discounts on salon services and products.

• Career growth and training opportunities.

• Friendly and supportive working environment.

• Medical benefits.

• Transport allowance.