Sales Support Officer

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in logistics is seeking a proactive Customer Service Representative to manage customer inquiries, prepare quotes, and liaise with internal teams. The ideal candidate should have experience in the freight forwarding industry and possess strong communication skills. Join us to enhance customer relationships and drive business growth in a supportive, dynamic environment.

Qualifications

• Relevant experience in customer service or freight forwarding industry required.
• Optimistic, proactive, and able to work under pressure.
• Good communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via multiple channels.
• Prepare quotes and sales-related paperwork.
• Coordinate with internal teams and assist in generating business.

Skills

Communication

Interpersonal skills

Problem Solving

Team Player

Tools

Excel

Job description

Job Description

• Respond to customer inquiries via phone, email, and other communication channels.

• Prepare and process quotes, and other sales-related paperwork. (Airfreight /

Seafreight / Logistic / CBT).

• Preparing reports on a weekly/or monthly basis.

• Trouble Shooting (Damage Cargo, Billing Issues, etc.) (Airfreight / Seafreight /

Logistic / CBT).

• Coordinate with internal teams such as outdoor sales, operation, finance, and

customer service.

• Work alongside with outdoor sales with generating new business and maintaining

existing customer relationships.

Job Requirements

• Optimistic, Positive and Proactive.

• Effective communication and Interpersonal skills.

• Keen to make an effort and pursue areas of improvement.

• Able to cope and work under pressure or overtime if required.

• Able to perform independently or connect well in a team player environment.

• General knowledge on excel format if any.

• Relevant experience and knowledge in customer service/freight forwarding industry

Working hours:

Mon to Fri 8.30am - 6pm