Sales Specialist (Telesales)

Singapore Institute of Management; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore seeks an individual for a customer support role focusing on sales engagement. Responsibilities include handling customer inquiries, maintaining CRM records, and collaborating with marketing. Candidates should have a diploma or degree and 2–3 years of relevant experience, preferably in sales or customer service. The ideal candidate is proactive, organized, and able to communicate effectively across various customer segments. Proficiency in Microsoft Office is required.

Qualifications

• 2–3 years of experience in sales, marketing, or customer service.
• Understanding of the higher education sector in Singapore.
• Proficient in Microsoft Office applications.

Responsibilities

• Handle customer inquiries promptly across multiple channels.
• Maintain accurate CRM records and track lead progress.
• Coordinate with marketing on materials and events.

Skills

Customer service

Sales support

Market research

Communication skills

Organizational skills

Proactive mindset

Education

Diploma or Degree

Tools

Microsoft Office

Job description

Job Accountabilities

• Assist in handling customer inquiries promptly via phone, email, and other channels.

• Support follow-ups with leads and customers to maintain engagement and support sales efforts.

• Maintain accurate and up-to-date CRM records and track lead progress.

• Coordinate with the marketing team on materials and events, reviewing outputs as needed.

• Assist in preparing sales presentations, proposals etc

• Conduct basic market and competitor research to support sales planning

• Develop product knowledge, adhere to work policies and procedures, and stay updated on industry trends and competitor offerings

• Contribute ideas during team brainstorming sessions

Job Requirements

• Diploma or Degree with 2–3 years of relevant working experience, preferably in sales, marketing, or customer service.

• Good understanding of the higher education/professional development industry in Singapore.

• Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Good communication skills, well-developed diplomacy skills with the ability to engage a wide range of customers.

• Meticulous, organised, follow through on tasks and meet deadlines

• Proactive and performance driven

• Willing to learn and able to collaborate effectively with stakeholders.