Sales Operation & Office Manager

FINI ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading operations firm in Singapore is seeking a proactive Sales Operations & Office Manager. In this role, you will oversee the entire order-to-delivery process while managing daily office operations, supporting the sales team, and driving customer service excellence. The ideal candidate will have at least 5-8 years of experience in sales operations and a strong understanding of order processing and customer service workflows. Proficiency in Microsoft Office, especially Excel, is essential, along with experience in managing customer relationships.

Qualifications

• Minimum 5-8 years’ experience in sales operations, order management, or customer service.
• Experience in FMCG or distribution environment is an advantage.

Responsibilities

• Manage the end-to-end order process, ensuring accuracy and timely delivery.
• Handle escalated customer inquiries, complaints, and returns.
• Provide high-level customer support and ensure excellent service standards.
• Oversee daily office operations, supplies, equipment, and facilities.

Skills

Order processing knowledge

Communication skills

Problem-solving skills

Microsoft Office (Excel)

Customer service orientation

Strong organizational skills

Education

Diploma or Degree in Business Administration, Operations, Supply Chain

Tools

ERP/CRM systems

Job description

Job Summary

We are looking for a proactive and detail-oriented Sales Operations &Office Manager to oversee the full order-to-delivery process and ensuresmooth daily office operations. This role supports the sales team, managescustomer service activities, and drives efficiency across our sales operations.

Key Responsibilities

Sales Operations

• Managethe end-to-end order process, ensuring accuracy and timely delivery.
• Handleescalated customer inquiries, complaints, and returns.
• Monitororder status, communicate updates, and maintain strong customerrelationships.
• Identifyprocess gaps and lead improvements to enhance order fulfilment efficiency.
• Workclosely with sales, logistics, and inventory teams to resolve operationalissues.

Customer Service &CRM

• Providehigh-level customer support and ensure excellent service standards.
• Train andguide customer service team members.
• Buildlong-term relationships with customers to support repeat business.

Office Management

• Overseedaily office operations, supplies, equipment, and facilities.
• Coordinatewith vendors for repairs, maintenance, and administrative needs.
• Ensurecompliance with company policies and office procedures.

Communication &Coordination

• Act as akey liaison between sales, logistics, and other internal teams.
• Supportthe sales team in managing customer inquiries and operational follow-ups.

Job Requirements

Qualifications

• Diplomaor Degree in Business Administration, Operations, Supply Chain, or relatedfields.
• Minimum5-8 years’ experience in sales operations, order management, or customerservice.
• Experiencein FMCG or distribution environment is an advantage.

Skills & Competencies

• Strongunderstanding of order processing and customer service workflows.
• Excellentcommunication and problem-solving skills.
• Proficientin Microsoft Office (Excel is a must); experience with ERP/CRM systemspreferred.
• Able tomultitask, prioritize, and work independently in a fast-paced environment.
• Detail-orientedwith strong organizational skills.

Personal Attributes

• Customer-focusedmindset with a positive, proactive attitude.
• Teamplayer who can work collaboratively across departments.
• Reliable,responsible, and able to maintain confidentiality when needed.