Sales & Marketing Support Executive

Tele-centre Services Pte Ltd; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A customer service solutions company in Singapore seeks a Lead Generation & Marketing Support Specialist to identify potential clients and promote outsourced services. The ideal candidate will possess a tertiary qualification in Marketing or related fields and at least 2 years of relevant experience. Responsibilities include conducting outreach, creating tailored proposals, and collaborating with the sales team. Strong communication skills and a proactive approach are essential for success in this role.

Qualifications

• At least 2 years of experience in lead generation, sales support, or customer service, ideally in the BPO or outsourcing industry.
• Experience with social media marketing and digital design tools.

Responsibilities

• Research and identify potential business leads using online platforms.
• Conduct cold outreach via calls, emails, and social media.
• Create tailored business proposals and sales presentations.

Skills

Lead generation

Marketing support

Strong communication skills

Problem-solving

Education

Tertiary qualifications in Marketing, Business, Communications

Tools

SEO tools

Canva

Adobe

Job description

The Lead Generation & Marketing Support Specialist will focus on identifying potential clients, promoting our outsourced customer service solutions, and supporting sales and marketing initiatives.

Key Duties & Responsibilities

• Research and identify potential business leads using online platforms, databases, and industry-specific tools
• Conduct cold outreach (calls, emails, social media) to promote contact centre and BPO services to prospects
• Initiate and manage lead engagement through calls, email campaigns, and video conferencing
• Present tailored business proposals and deliver compelling demo sessions to prospective clients
• Create and customize sales presentations and marketing materials aligned with the company’s branding and service offerings
• Collaborate with the sales team to support customer acquisition and retention strategies
• Analyze market trends, industry shifts, and competitor offerings to refine outreach strategies

Qualifications & Experience

• Tertiary qualifications in Marketing, Business, Communications, or a related field
• At least 2 years of experience in lead generation, sales support, or customer service—ideally in the BPO or outsourcing industry

Other Requirements

• Experience with SEO, social media marketing, and digital design tools (e.g., Canva, Adobe)
• Familiarity with contact centre AI tools such as conversational AI Platforms, chatbots, virtual agents, speech analytics tools, AI powered CRM/ Quality Management tools
• Proactive, self-motivated, and skilled in problem-solving and initiative-taking
• Strong communication and interpersonal skills, with the ability to engage corporate clients