Sales Associate (Full Time / 5 Days Work Week)

MST GOLF (SINGAPORE) PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading golf retail company in Singapore is looking for a Sales Associate to drive sales growth and deliver exceptional customer service. The ideal candidate will have at least one year of retail experience, a strong focus on customer relationships, and a proven track record in achieving sales targets. This position offers a friendly working environment with various benefits, including performance bonuses and health insurance.

Benefits

5 days work week

OT + Performance Bonus + Commission + Incentive

Career Advancement

Health Insurance

Annual Leave

Qualifications

• At least 1 year in a similar role within the retail industry.
• Proven experience in achieving sales targets and KPIs.
• Strong client focus with an ability to build lasting relationships.

Responsibilities

• Engage customers with personalized advice on golf equipment.
• Achieve or exceed weekly sales targets.
• Monitor stock levels to ensure shelves are well-stocked.

Skills

Customer service

Sales

Inventory management

Communication

Relationship building

Job description

As a Sales Associate, your primary responsibility is to drive sales growth through achieving targets and delivering exceptional customer service. You will play a crucial role in enhancing the customer shopping experience by engaging with customers in a friendly and personalized manner, addressing their needs, and resolving any concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills, contributing to the overall efficiency and success of the store.

Responsibilities

• Customer Service Excellence
  • Engage customers with expertise by providing 1-to-1 personalized advice on golf equipment, accessories, apparel and services based on customers' needs and preferences
  • Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions
  • Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction
• Sales Commitment
  • Achieve or exceed weekly sales target, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales
  • Execute in store marketing and promotional displays based on company’s guidelines and support local golf sales events
  • Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers’ inquiries
• Inventory Management
  • Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction
  • Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage
  • Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management. (pending Cindy)
• Store Operation & Safety
  • Maintain store cleanliness to ensure the store is clean, organized, and presentable to reflect the brand's professionalism and attract customers
  • Maintain merchandise in accordance with company’s visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.
  • Support operational efficiency and to assist with opening and closing duties, including cash handling and securing the premises.
• ILG Membership
  • Register new members: Actively encourage customers to sign up and assist them through the registration process
  • Promote ILG membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks
  • Build customer loyalty: Cultivate long-term relationships through personalized service and follow-ups to encourage repeat business

Qualifications

• Experience and Skills:
• At least 1 year in a similar role within the retail industry
• Proven experience in achieving sales targets and KPIs
• Strong clients focus with an ability to build lasting relationships
• Exceptional verbal and presentation skills
• Positive, collaborative, and goal-oriented team member
• Friendly, professional demeanour with effective communication
• Ability to perform well in a fast-paced environment
• Demonstrates punctuality, honesty, and discipline
• Self-motivated, driven, and open to feedback
• Able to commit to rotating shifts (opening & closing hrs)

Benefits

• 5 days work week
• OT + Performance Bonus + Commission + Incentive
• Career Advancement
• Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personnel Accident Insurance
• Up to 14 days of Annual Leave
• Sick Leave Benefits + Statutory Leave Benefits
• Friendly Working + Teamwork Environment

*Want to know more about us? Please visit the link here: https://youtu.be/6cC0kesEVwQ