Sales Associate

C & J CLARK (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail company in Singapore is seeking a Sales Associate responsible for store sales performance and retail operations. The role requires providing exceptional customer service and maintaining store standards. Candidates should have a minimum GCE/'N'/'O' Level and be fluent in English. Knowledge of retail operations and excellent communication skills are essential. This position offers opportunities for personal development and meeting sales targets.

Qualifications

• Fluent in English.
• Basic knowledge of retail operating environment.
• Retail management and store operation experience.

Responsibilities

• Accountable for the store sales performance and retail operations.
• Provide excellent service to customers and vendors.
• Ensure security of store environment and report breaches.

Skills

Customer service management

Communication skills

Self-discipline

Education

Minimum GCE/'N'/'O' Level

Tools

Microsoft Office Suite (Words, Excel)

Point-of-sale system

Job description

PURPOSE

• Accountable for the store sales performance, retail operations and create a positive long lasting impression to consumers

ACCOUNTABILITIES

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet store sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers’ feedback/complaint and escalate, where necessary

RESULTS

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned store sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

REQUIREMENTS

• Minimum GCE/'N'/'O' Level
• Fluent in English
• Basic knowledge of retail operating environment
• Retail management and store operation
• Housekeeping
• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system/ cashiering system
• Basic visual merchandising
• Product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to escalate issues, where necessary
• Self-disciplined