Sales Assistant

SYMPHONY MUSIC SCHOOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A music education center in Singapore is seeking a customer service representative. The role includes greeting customers, assisting with product inquiries, and processing sales transactions. Candidates should possess excellent customer service skills and be knowledgeable about the products. Responsibilities also involve maintaining store inventory and ensuring a positive shopping experience. This position offers opportunities to engage with customers and contribute to the overall success of the store.

Qualifications

• Excellent customer service skills.
• Ability to handle transactions accurately.
• Strong product knowledge.

Responsibilities

• Greet customers and assist upon entry.
• Process sales transactions and handle returns.
• Restock shelves and maintain store presentation.
• Stay updated on product information.
• Collaborate with team for smooth operations.

Job description

• Greeting customers and offering assistance upon entry.
  Identifying customer needs and providing relevant product recommendations.
  Answering customer questions about products, promotions, and store policies.
  Handling customer complaints and resolving issues.
  Providing excellent customer service to ensure satisfaction.
• Sales and Transactions:Processing sales transactions accurately, including cash, card, and online payments.
  Handling returns and refunds according to company policy.
  Operating point-of-sale (POS) systems.
  Meeting or exceeding sales targets.
• Inventory and Store Maintenance:Restocking shelves and maintaining a fully stocked store.
  Creating and maintaining appealing product displays.
  Ensuring the sales floor is clean, organized, and presentable.
  Assisting with inventory management and receiving new shipments.
• Product Knowledge:Staying up-to-date on product information and features.
  Explaining product benefits to customers.
  Providing product demonstrations.
• General Support:Following all company policies and procedures.
  Collaborating with other team members to ensure smooth store operations.
  Reporting any inventory or service issues to management.
  Gathering customer feedback to improve the shopping experience.