SaaS Customer Support Specialist (L1) - Global/Remote-Ready

Process Street; Remote; SGD 40,000 - 60,000; Full time

Job summary

A software and compliance operations company is seeking a Customer Support Level 1 Specialist to join their global team. This role requires addressing customer inquiries via phone, email, and live chat while tracking interactions in Salesforce. The ideal candidate has 1-2 years of experience in SaaS and is passionate about enhancing customer experiences. You will work in a flexible, remote environment with a focus on communication and collaboration.

Benefits

Unlimited PTO

Company offsite events

Social engagement activities

Equity for all full-time roles

Generous health insurance

Qualifications

• 1-2 years of experience working directly with customers, preferably in SaaS.
• Excellent written and verbal communication skills in English.
• Strong attention to detail to improve customer experience.
• Passion for creating a great customer experience with remote customers.
• Growth mentality with a self-motivated approach to learning.
• Familiarity with web and mobile applications.

Responsibilities

• Respond to inquiries from customers via email, live chat, and phone.
• Advise customers on software usage to meet their needs.
• Track interactions in Salesforce.
• Assist prospects during their trial period.
• Communicate product and feature requests to Product Managers.
• Help Customer Success Managers with large clients.
• Contribute to the Support Knowledge-base.
• Conduct product demos and account reviews.

Skills

Customer communication

Attention to detail

Customer experience focus

Technology affinity

Written and verbal English

Tools

Salesforce

Intercom

Job description

A software and compliance operations company is seeking a Customer Support Level 1 Specialist to join their global team. This role requires addressing customer inquiries via phone, email, and live chat while tracking interactions in Salesforce. The ideal candidate has 1-2 years of experience in SaaS and is passionate about enhancing customer experiences. You will work in a flexible, remote environment with a focus on communication and collaboration.