Rooms Division Manager

Millennium Hotels and Resorts; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading hotel group in Singapore is seeking a Rooms Division Manager to lead various departments, ensuring guest satisfaction and operational efficiency. Candidates must have at least 8 years of management experience in hotel operations, strong leadership skills, and a data-driven approach. The role includes supervising staff, setting goals, and maintaining high service standards. This is a fantastic opportunity to work in a dynamic environment with a commitment to excellence.

Qualifications

• Minimum 8 years of experience in hotel rooms division management.
• Strong understanding of all hotel departments.
• Proven ability to develop and motivate a team.

Responsibilities

• Lead and supervise department heads across the Rooms Division.
• Drive guest satisfaction daily.
• Ensure adherence to brand standards and safety protocols.

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

Problem-solving

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Tools

Hospitality software

Job description

Millennium Hotels and Resorts – Central Singapore

Responsibilities

• Lead and supervise department heads across the Rooms Division.
• Focus on standards of services provided to all guests in the Hotel.
• Drive guest satisfaction on daily basis.
• Develop, implement, and monitor operational systems and processes to ensure efficient and timely completion of tasks.
• Work closely with department heads to set departmental goals, budgets, and performance metrics.
• Analyze data and reports to identify areas for improvement and implement cost‑saving initiatives.
• Ensure adherence to brand standards, safety protocols, and guest service excellence.
• Oversee staff recruitment, training, and development to create a highly motivated and engaged team.
• Maintain positive relationships with vendors and suppliers to secure the best possible rates and services.
• Conduct regular inspections to ensure the hotel's facilities and equipment are well‑maintained and meet safety standards.
• Respond to guest inquiries and complaints promptly and professionally, working to resolve issues and ensure guest satisfaction.
• Stay abreast of industry trends and best practices, implementing innovative strategies to improve hotel operations.
• Prepare reports for senior management on the hotel's performance and identify areas for improvement.

Job Specification

• Bachelor's degree in Hospitality Management, Business Administration.
• Minimum 8 years of experience in hotel rooms division management, with a proven track record of success.
• Strong understanding of all departments within a hotel operation.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to develop and motivate a team environment.
• Data‑driven approach to problem‑solving and decision‑making.
• Excellent analytical and financial skills.
• Strong commitment to guest satisfaction and service excellence.
• Proficiency in hospitality software and technology systems.