RMA & Admin Assistant - Shipments & Operations

BAN LEONG TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is seeking an Admin Assistant to support service operations, specifically managing the RMA process, ensuring timely shipments and maintaining strong customer relationships. The role requires a minimum of 'O' Level qualification, good communication skills, and proficiency in Microsoft Word and Excel. Candidates must be organized, prioritize tasks effectively, and thrive in a team environment. This position offers the opportunity to contribute to service excellence and improvement within the company.

Qualifications

• Minimum GCE 'O' Level qualification.
• Min. 1 year of relevant working experience.
• Basic knowledge in Microsoft Word and Excel.
• Good verbal and written communication skills.
• Well organized with ability to prioritize.
• Team player.

Responsibilities

• Support day-to-day service operations like Receiving & Shipping.
• Maintain and update RMA logs to track claim data.
• Monitor RMAs throughout exchange/repair cycle.
• Document and update all RMA processes for improvement.
• Provide outstanding RMA report and status updates.
• Assist customers with inquiries and RMA requests.
• Control returns materials storage and accuracy.
• Conduct RMA inventory count and stock management.
• Maintain warehouse safety and housekeeping per 5S principles.

Skills

Organizational skills

Verbal communication

Written communication

Team collaboration

Education

GCE 'O' Level qualification

Tools

Microsoft Word

Microsoft Excel

Job description

A leading technology firm in Singapore is seeking an Admin Assistant to support service operations, specifically managing the RMA process, ensuring timely shipments and maintaining strong customer relationships. The role requires a minimum of 'O' Level qualification, good communication skills, and proficiency in Microsoft Word and Excel. Candidates must be organized, prioritize tasks effectively, and thrive in a team environment. This position offers the opportunity to contribute to service excellence and improvement within the company.