Retail Supervisor (Chocolate Shop / Changi) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Retail Supervisor to provide excellent customer service at Changi Airport's Transit Terminal 3. The role involves interacting with customers, generating new business, and handling after-sales services. The ideal candidate will have experience in retail and a proven ability to manage customer complaints effectively. Working days are five days per week in rotating shifts, with a salary range of $2500 - $2800.

Qualifications

• Proven experience in retail and customer service.
• Ability to work in rotating shifts.
• Strong communication and interpersonal skills.

Responsibilities

• Interact with customers to sell products and provide customer service.
• Generate new businesses through walk-ins or phone inquiries.
• Handle customer queries and complaints effectively.
• Perform after-sales services and maintain housekeeping standards.

Skills

Customer service

Sales generation

Complaint handling

Job description

Retail Supervisor

Working days: 5 days (44hour rotating shift)
Working hours: 5:30am to 1:30am (3shift available)
Location:Transit Terminal 3 (Changi Airport)
Salary: Retail Supervisor: $2500 - $2800

Job Description

• Interact with customers to sell products and provide customer service
• Generate new businesses (Walk Ins or / and Phone enquiries)
• To contact customers and perform after sales services
• Respond to service challenges, e.g. handling customer queries and / or complaints
• Provide supporting activities; i.e. invoicing, packing
• Maintain housekeepping standards at the Boutique