Retail Operations Manager

RIWAY (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A retail management company in Singapore is seeking an experienced retail operations manager to oversee daily store functions, develop effective policies, manage inventory, and lead store teams. Candidates should have a minimum of 5 years in retail management, strong leadership and analytical skills, and a commitment to service excellence. This role offers an opportunity to influence store performance and enhance customer experiences across the network.

Qualifications

• Minimum 5 years of professional retail management / operations experience.
• Strong leadership and interpersonal skills.
• Excellent analytical skills and problem-solving abilities.

Responsibilities

• Oversee daily retail store operations.
• Develop operational policies and procedures.
• Manage inventory and stock levels.
• Monitor sales performance and prepare reports.
• Lead and mentor store managers and staff.
• Ensure excellent customer service.
• Collaborate with other departments.
• Conduct regular store audits.

Skills

Leadership

Communication

Customer service

Analytical skills

Problem-solving

Education

Minimum 'O' Level

Job description

Key Responsibilities

• Oversee daily retail store operations across our network: ensure smooth functioning from opening to closing.

• Develop and implement operational policies and procedures to improve efficiency, consistency, and compliance.

• Manage inventory, stock levels, replenishment cycles, and work closely with supply chain or logistics to avoid stock-outs or overstock.

• Monitor sales performance, analyse business trends, prepare reports, and recommend strategies to drive sales growth and profitability.

• Lead, mentor, and coach store managers and front-line staff; oversee recruitment/training, staff development and performance management.

• Ensure excellent customer service and a high-quality shopping environment; handle customer feedback or operational issues as needed.

• Collaborate with other departments (e.g. marketing, merchandising, finance) to support promotions, store expansion, vendor relationships and business initiatives.

• Conduct regular store audits to ensure operational standards, compliance, safety and visual merchandising are maintained.

Qualifications & Skills

• Minimum 'O' Level.

• Minimum 5 years of professional retail management / operations experience; preferably with exposure to multiple stores or regional operations.

• Strong leadership, communication, and interpersonal skills; capable of building, motivating, and developing teams.

• Excellent analytical skills — ability to interpret sales data, KPIs, inventory levels and derive actionable insights.

• Operations-minded, hands-on when needed, with good problem-solving abilities and readiness to spend time in-store to support teams.

• Customer-oriented mindset, with commitment to service excellence and maintaining store standards.