Retail Operations Leader — Multi-Store Excellence

UNIVERSAL FASHION SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in Singapore is seeking an experienced retail operations manager to oversee multiple stores. This role involves training and managing staff, ensuring excellent customer service, and optimizing inventory levels. Candidates should have 5-8 years of experience in retail operations, strong leadership skills, and proficiency in data analysis and budget management. The position offers a dynamic work environment where you can drive significant operational improvements.

Qualifications

• 5–8+ years of experience in retail operations, with 2–3+ years in a supervisory or multi-store leadership role.
• Proven track record in staff management, inventory control, budget management, and customer experience.
• Experience in vendor/supplier management and building/landlord coordination is highly preferred.
• Solid data analysis skills: able to interpret sales trends and operational KPIs.
• Strong leadership with the ability to coach, mentor, and conduct performance evaluations.

Responsibilities

• Overseeing the operations of multiple retail stores to ensure efficient performance.
• Training and managing store staff, setting performance goals, and conducting evaluations.
• Ensuring excellent customer service to enhance satisfaction and loyalty.
• Monitoring and managing inventory levels to optimize availability.
• Analyzing sales data and identifying trends for improvement.
• Managing the operational budget for stores.
• Ensuring compliance with health and safety regulations.
• Managing relationships with vendors and suppliers.
• Implementing security measures to prevent theft.
• Identifying operational inefficiencies and process improvements.

Skills

Staff management

Inventory control

Budget management

Customer experience

Vendor management

Data analysis

Leadership

Communication skills

Tools

POS systems

Inventory management software

Retail analytics dashboards

Job description

A leading fashion retailer in Singapore is seeking an experienced retail operations manager to oversee multiple stores. This role involves training and managing staff, ensuring excellent customer service, and optimizing inventory levels. Candidates should have 5-8 years of experience in retail operations, strong leadership skills, and proficiency in data analysis and budget management. The position offers a dynamic work environment where you can drive significant operational improvements.